AAB Client Onboarding Manager

Western Alliance Bank; Chandler (AZ); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Western Alliance Bank is seeking an AAB Client Onboarding Manager in Chandler, AZ to lead a regional banking operations team and ensure accurate, timely onboarding of HOA customers and related services. The role emphasizes process improvement, stakeholder collaboration, and staff development.

Responsibilities include guiding daily operations, implementing controls, and partnering with Operations and Sales to grow key relationships while maintaining risk controls and customer service excellence.

Formación

• Minimum 7+ years in treasury management services or bank operations.
• Leadership experience required.
• Strong knowledge of banking operations and compliance obligations.

Responsabilidades

• Oversee regional banking operations teams and ensure accurate onboarding of HOA and community management clients.
• Set goals, monitor performance, and develop staff to support business needs.
• Collaborate with Operations, Sales, and Risk to maintain controls and customer service excellence.
• Coordinate onboarding and post-implementation support for software transitions.
• Lead change initiatives and maintain strong stakeholder relationships to drive growth.

Conocimientos

Leadership

Banking operations

Regulatory knowledge

Communication skills

Travel

Educación

High school diploma

Bachelor's degree preferred

Descripción del empleo

What You’ll Do

As an Operations Manager III you'll be responsible for overseeing a regional banking operations team, ensuring smooth workflow, efficiency, and adherence to applicable policies and procedures. A regional banking operations team consists of Relationship Bankers and Managers who are the main points of contact in a designated region for homeowner associations and community management business customers. You'll handle tasks like setting goals and objectives, liaising with clients, ensuring transactions are done timely, correctly, and resolving issues. You'll oversee the recruitment, onboarding, and development of regional staff, prepare status reports, handle escalated calls and correspondence, plan, direct, or coordinate the delivery HOA products and services. One key responsibilities is to support Operations and Sales to build and maintain strong relationships with all key stakeholders and grow relationships by providing excellent customer service in support of business profitability and deposit goals.

• Responsible for supporting the Director in overseeing regional banking teams to ensure proper support of daily banking operations. Oversee and support, as needed, the team in completing research and resolving adjustment items created by missing transactions, encoding errors, listing errors, misreads, etc.
• Maintain strong understanding of all bank products and services provided to clients and integrations to client external accounting software. Collaborates with customers to manage difficult situations that may have a negative impact on their business.
• Collaborate with senior leadership to identify, document, implement and monitor KRIs and controls. Ensure bankers follow and support fraud control procedures, and support customers and Fraud Control team to actively mitigate bank and customer risk of monetary loss.
• Identify and lead adoption, usage, and reinforcement of change as change agent. Provide strong leadership and direction to enhance effectiveness of change. Ensure customers are provided with post-implementation and training support once on-boarding and software transitions are completed.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Job Title

AAB Client Onboarding Manager

Location

AZ - Chandler 3075

What You’ll Do

As an Operations Manager III you'll be responsible for overseeing a regional banking operations team, ensuring smooth workflow, efficiency, and adherence to applicable policies and procedures. A regional banking operations team consists of Relationship Bankers and Managers who are the main points of contact in a designated region for homeowner associations and community management business customers. You'll handle tasks like setting goals and objectives, liaising with clients, ensuring transactions are done timely, correctly, and resolving issues. You'll oversee the recruitment, onboarding, and development of regional staff, prepare status reports, handle escalated calls and correspondence, plan, direct, or coordinate the delivery HOA products and services. One key responsibilities is to support Operations and Sales to build and maintain strong relationships with all key stakeholders and grow relationships by providing excellent customer service in support of business profitability and deposit goals.

• Responsible for supporting the Director in overseeing regional banking teams to ensure proper support of daily banking operations. Oversee and support, as needed, the team in completing research and resolving adjustment items created by missing transactions, encoding errors, listing errors, misreads, etc.
• Maintain strong understanding of all bank products and services provided to clients and integrations to client external accounting software. Collaborates with customers to manage difficult situations that may have a negative impact on their business.
• Collaborate with senior leadership to identify, document, implement and monitor KRIs and controls. Ensure bankers follow and support fraud control procedures, and support customers and Fraud Control team to actively mitigate bank and customer risk of monetary loss.
• Identify and lead adoption, usage, and reinforcement of change as change agent. Provide strong leadership and direction to enhance effectiveness of change. Ensure customers are provided with post-implementation and training support once on-boarding and software transitions are completed.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What You’ll Need

• 7+ years of related experience in Treasury Management Services, Branch Banking Operations or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Expert speaking and writing communication skills.
• Occasional travel required.

Benefits You’ll Love

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation