Regional Cleaning Program Leader

ISS Facility Services - North America; Burbank (CA); Hybrid; USD 121,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, life and disability保险

Generous leave program

Job summary

ISS Facility Services - North America is seeking a hands-on Cleaning Program Manager to lead regional cleaning operations across a diverse portfolio, including studios and Class A offices, ensuring world-class service and client satisfaction.

You will manage budgets, labor utilization, route optimization, staffing models, and quality assurance programs while developing supervisors and frontline teams, coordinating with operations and clients to drive continuous improvement.

Qualifications

• Commercial janitorial services experience in a contracted, client-facing environment.
• 3+ years of management experience.
• Strong customer service and client relationship management skills.
• Knowledge of commercial custodial and cleaning operations.
• Experience leading teams in fast-paced environments.
• Strong communication, leadership, decision-making, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Lead regional cleaning operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and operational excellence.
• Oversee quality assurance programs, including inspections, audits, KPI monitoring, customer feedback, corrective action planning, and continuous improvement initiatives.
• Ensure achievement of service-level agreements (SLAs), quality standards, and customer satisfaction objectives.
• Manage financial performance for assigned accounts, including budgets, labor planning, operating expenses, profitability, and cost-control initiatives.
• Analyze operational, labor, and financial metrics to drive productivity improvements, workforce optimization, and operational efficiency.
• Develop and implement staffing strategies, workloading plans, route optimization, and service delivery models to maximize performance and resource utilization.
• Lead startup activities, operational transitions, and service enhancements for new or evolving client locations.
• Recruit, onboard, train, coach, and develop supervisors and frontline employees while fostering a culture of accountability, engagement, safety, and continuous improvement.
• Ensure compliance with company policies, training requirements, and applicable regulatory standards.
• Serve as the primary operational contact for clients, building strong relationships, presenting performance results, and proactively resolving service concerns.
• Collaborate with clients and cross-functional stakeholders to identify opportunities for innovation, process improvement, and enhanced service delivery.

Skills

Commercial janitorial services

Management experience

Customer service

Cleaning operations knowledge

Team leadership

Communication/problem-solving

Microsoft Office Suite

Tools

Microsoft Office

Job description

ISS Facility Services - North America is seeking a hands-on Cleaning Program Manager to lead regional cleaning operations across a diverse portfolio, including studios and Class A offices, ensuring world-class service and client satisfaction.

You will manage budgets, labor utilization, route optimization, staffing models, and quality assurance programs while developing supervisors and frontline teams, coordinating with operations and clients to drive continuous improvement.