Cleaning Program Manager

ISS Facility Services - North America; Burbank (CA); Hybrid; USD 121,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, life and disability保险

Generous leave program

Job summary

ISS Facility Services - North America is seeking a hands-on Cleaning Program Manager to lead regional cleaning operations across a diverse portfolio, including studios and Class A offices, ensuring world-class service and client satisfaction.

You will manage budgets, labor utilization, route optimization, staffing models, and quality assurance programs while developing supervisors and frontline teams, coordinating with operations and clients to drive continuous improvement.

Qualifications

• Commercial janitorial services experience in a contracted, client-facing environment.
• 3+ years of management experience.
• Strong customer service and client relationship management skills.
• Knowledge of commercial custodial and cleaning operations.
• Experience leading teams in fast-paced environments.
• Strong communication, leadership, decision-making, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Lead regional cleaning operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and operational excellence.
• Oversee quality assurance programs, including inspections, audits, KPI monitoring, customer feedback, corrective action planning, and continuous improvement initiatives.
• Ensure achievement of service-level agreements (SLAs), quality standards, and customer satisfaction objectives.
• Manage financial performance for assigned accounts, including budgets, labor planning, operating expenses, profitability, and cost-control initiatives.
• Analyze operational, labor, and financial metrics to drive productivity improvements, workforce optimization, and operational efficiency.
• Develop and implement staffing strategies, workloading plans, route optimization, and service delivery models to maximize performance and resource utilization.
• Lead startup activities, operational transitions, and service enhancements for new or evolving client locations.
• Recruit, onboard, train, coach, and develop supervisors and frontline employees while fostering a culture of accountability, engagement, safety, and continuous improvement.
• Ensure compliance with company policies, training requirements, and applicable regulatory standards.
• Serve as the primary operational contact for clients, building strong relationships, presenting performance results, and proactively resolving service concerns.
• Collaborate with clients and cross-functional stakeholders to identify opportunities for innovation, process improvement, and enhanced service delivery.

Skills

Commercial janitorial services

Management experience

Customer service

Cleaning operations knowledge

Team leadership

Communication/problem-solving

Microsoft Office Suite

Tools

Microsoft Office

Job description

People Make Places. Join ISS and Lead with Excellence.

At ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.

If you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.

Why ISS?

At ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.

What You'll Do

As the Cleaning Program Manager, you will lead and manage regional cleaning operations across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces - within a fast-paced operating environment.

You will lead program strategy and execution, maintaining accountability for service quality, financial performance, workforce productivity, and customer satisfaction. This role is responsible for managing budgets, labor utilization, route optimization, staffing models, employee development, and quality assurance programs that consistently deliver best-in-class cleaning outcomes. Partnering with operations and client stakeholders, you will drive operational excellence through effective staffing, budget management, performance oversight, and continuous improvement initiatives that deliver efficient, high-quality results.

Key Responsibilities

• Lead regional cleaning operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and operational excellence.
• Oversee quality assurance programs, including inspections, audits, KPI monitoring, customer feedback, corrective action planning, and continuous improvement initiatives.
• Ensure achievement of service-level agreements (SLAs), quality standards, and customer satisfaction objectives.
• Manage financial performance for assigned accounts, including budgets, labor planning, operating expenses, profitability, and cost-control initiatives.
• Analyze operational, labor, and financial metrics to drive productivity improvements, workforce optimization, and operational efficiency.
• Develop and implement staffing strategies, workloading plans, route optimization, and service delivery models to maximize performance and resource utilization.
• Lead startup activities, operational transitions, and service enhancements for new or evolving client locations.
• Recruit, onboard, train, coach, and develop supervisors and frontline employees while fostering a culture of accountability, engagement, safety, and continuous improvement.
• Ensure compliance with company policies, training requirements, and applicable regulatory standards.
• Serve as the primary operational contact for clients, building strong relationships, presenting performance results, and proactively resolving service concerns.
• Collaborate with clients and cross-functional stakeholders to identify opportunities for innovation, process improvement, and enhanced service delivery.

What Success Looks Like

At ISS, successful Cleaning Program Manager:

• Drive operational excellence and accountability
• Identify opportunities to improve efficiency and service quality
• Foster a culture of safety, inclusion, and continuous improvement
• Champion ISS standards, innovation, and best practices
• Creates a culture where quality, safety, customer experience, and financial performance are equally valued.

What We're Looking For

• Commercial janitorial services experience in a contracted, client-facing environment
• 3+ years of management experience
• Strong customer service and client relationship management skills
• Knowledge of commercial custodial and cleaning operations
• Experience leading teams in fast-paced environments
• Strong communication, leadership, decision-making, and problem-solving skills
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications

• Experience in movie, production and broadcast studios
• Experience managing budgets, staffing, and service delivery contracts
• 5+ years of management experience
• Ability to influence stakeholders and navigate complex business environments
• Lean, Six Sigma, CIMS, GBAC, or related industry certifications preferred.

You'll Partner Closely With

• Facility Management Teams
• Health, Safety & Environment (HSE)
• People & Culture
• Finance Teams
• Vendors and External Partners
• ISS Centers of Excellence
• Combination of office and field-based work
• 30% Travel
• Approximately 50% computer-based administrative responsibilities
• Approximately 50% facility inspections and operational oversight
• Ability to lift up to 10 pounds
• Ability to work under pressure and meet critical deadlines

Why You'll Love Working at ISS

At ISS, we're committed to creating workplaces that inspire people to perform, grow, and thrive. You'll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.

Ready to Lead a Team That Makes a Difference Every Day?

ISS Facility Services - Connecting People and Places to Make the World Work Better.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $120500.00 per year-$140000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.