Regional Care Coordinator (54896)

Burlington UM Family Services; Keyser (WV); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Medical, Dental, and Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Professional development opportunities

Collaborative leadership team

Mission-driven culture

Opportunity to impact families across 

Job summary

Star of Hope Family Services—Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services—seeks a Right from the Start Supervisor to lead statewide care coordination for Medicaid-eligible mothers and infants in West Virginia.

You will supervise Right from the Start Coordinators, coordinate health and social services, and advocate for families, ensuring continuity of care and strong community partnerships.

Qualifications

• Must be at least 21 years of age.
• Must meet applicable West Virginia professional licensure requirements.
• Must maintain all required professional licenses and credentials.
• Strong organizational and interpersonal skills.
• Proficient computer and documentation skills.
• Strong written and verbal communication skills.
• Ability to travel throughout West Virginia.

Responsibilities

• Overseeing and supporting Right from the Start Coordinators.
• Providing and documenting monthly supervision with assigned employees.
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed.
• Assessing client needs and identifying barriers to healthy outcomes.
• Developing individualized service plans with clients.
• Conducting home visits and client contacts according to program requirements.
• Coordinating care with medical providers, community agencies, and other case management programs.
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services.
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources.
• Providing support and intervention during crisis or safety concerns.
• Participating in interdisciplinary and interagency service-planning meetings.
• Maintaining accurate client records, documentation, and required reports.
• Monitoring referrals and following up to help ensure clients receive needed services.
• Completing required monthly billing documentation.
• Building strong relationships with healthcare providers and community partners throughout West Virginia.

Skills

Compassionate

Organized

Confident leader

Effective communicator

Calm under pressure

Multi-tasking

Community partnerships

Passionate about families

Quality & confidentiality

Education

Master's degree in psychology, counseling, social work, or related field

West Virginia professional licensure (in place or in process)

Registered Nurse license (preferred)

Job description

Job Details: Job Location: Keyser Office- Community Based Service Programs - Keyser, WV 26726, Position Type: Full-Time, Education Level: Not Specified, Salary Range: $61,500.00 - $61,500.00 Salary, Travel Percentage: Up to 50% , Job Shift: Day, Regional Care Coordinator

Lead with Compassion. Coordinate Care. Strengthen Families.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services

Location: West Virginia (Statewide travel required)

Every Family Deserves Support.

At Star of Hope Family Services, our Right from the Start (RFTS) Supervisor provides leadership and support to Right from the Start Coordinators across West Virginia while helping ensure Medicaid-eligible pregnant women and infants receive the care, resources, and services they need.

In this role, you'll combine leadership, care coordination, advocacy, and community collaboration to help improve outcomes for mothers, infants, and families. When a RFTS Coordinator is unavailable, you'll step in to provide direct care coordination and help ensure continuity of services.

If you're looking for a career where your leadership can strengthen a statewide program and your work can directly impact families throughout West Virginia, we'd love to meet you.

What You'll Do

• Overseeing and supporting Right from the Start Coordinators
• Providing and documenting monthly supervision with assigned employees
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed
• Assessing client needs and identifying barriers to healthy outcomes
• Developing individualized service plans with clients
• Conducting home visits and client contacts according to program requirements
• Coordinating care with medical providers, community agencies, and other case management programs
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources
• Providing support and intervention during crisis or safety concerns
• Participating in interdisciplinary and interagency service-planning meetings
• Maintaining accurate client records, documentation, and required reports
• Monitoring referrals and following up to help ensure clients receive needed services
• Completing required monthly billing documentation
• Building strong relationships with healthcare providers and community partners throughout West Virginia

No two families have exactly the same needs—and every day provides an opportunity to connect someone with resources that can make a lasting difference.

We're Looking For Someone Who Is

• Compassionate
• Organized
• A confident leader
• An effective communicator
• Calm under pressure
• Comfortable managing multiple priorities
• Skilled at building community partnerships
• Passionate about supporting mothers, infants, and families
• Committed to quality, confidentiality, and professional excellence

Qualifications

• Must be at least 21 years of age
• Must meet applicable West Virginia professional licensure requirements for the position
• Must maintain all required professional licenses and credentials
• Strong organizational and interpersonal skills
• Proficient computer and documentation skills
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced environment and manage multiple responsibilities
• Ability to make sound decisions consistent with organizational policies and program requirements
• Valid state-issued driver's license with an acceptable driving record
• Ability to successfully complete required background screening
• Ability and willingness to travel throughout West Virginia, including daytime and evening travel

Education & Licensure

• Qualified candidates should meet the applicable professional education and licensure requirements for the Right from the Start program, which may include:
• Master's degree in psychology, counseling, social work, or a related field from an accredited college or university, with applicable West Virginia professional licensure or in the process of obtaining licensure; or
• PREFERRED: Registered Nurse licensed to practice by the West Virginia Board of Examiners for Registered Professional Nurses

Why Join Star of Hope?

When you join our team, you're joining an organization dedicated to supporting children and families and strengthening communities throughout West Virginia.

We offer

• Competitive salary
• Comprehensive benefits package
• Medical, Dental, and Vision Insurance
• Retirement Plan
• Paid Time Off
• Paid Holidays
• Professional development opportunities
• Collaborative leadership team
• Mission-driven culture
• Opportunity to make a lasting impact on mothers, infants, and families across West Virginia

The Difference You'll Make

The Right from the Start Supervisor helps ensure families receive coordinated, compassionate support during some of the most important stages of a child's development.

Your leadership will support Right from the Start Coordinators, strengthen relationships with healthcare and community partners, and help connect pregnant women and infants with medical care, nutrition services, community resources, and other essential supports.

This is more than a supervisory position.

It's an opportunity to lead, advocate, connect families with resources, and help create healthier futures.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is an Equal Opportunity Employer.