Supervisor - Child Care Region 5

MountainHeart Community Services, Inc.; West Virginia; Hybrid; USD 40,000 - 56,000; Full time

Job summary

MountainHeart Community Services, Inc. is seeking a Supervisory Child Care Services Manager to lead staff in the Child Care Resource and Referral – Region V. You will train, mentor and evaluate staff while ensuring quality customer service and adherence to childcare policies.

You will coordinate with the Program Director and Subsidy/Resource Coordinator, supervise daily activities and maintain compliance with WV DoHS policies as required.

Qualifications

• Bachelor’s degree in human services, early childhood or related field and a thorough knowledge of childcare policies.
• Must have a valid West Virginia driver’s license; clear criminal background with no charges related to child abuse, domestic violence or drug charges; and a clear APS/CPS check.
• Must be bondable.

Responsibilities

• Supervise staff in assigned office(s).
• Train, coach and mentor employees on job duties and quality customer service delivery.
• Assist case managers in reducing their audit error rate.
• Audit casework to ensure compliance and maintain timelines.
• Complete staff evaluations and provide new hire orientation.
• Collaborate with Program Director and Subsidy/Resource Coordinator; follow up on complaints.
• Attend meetings, participate in workgroups and report monthly.
• Refer all suspected cases of child abuse and neglect as required.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

PATH

Telephone skills

Organizational skills

Listening skills

Memory

Education

Bachelor’s degree in human services, early childhood or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

PATH

Job description

• Department: Child Care Resource and Referral – Region V
• Reports To: Program Director & Subsidy/Resource Coordinator
• FLSA Status: Exempt
• OSHA Category: Category 3

Responsible for supervising child care staff in assigned office(s). Trains, coaches and mentors employees on specific job duties and quality customer service delivery. Assists case managers in reducing their audit error rate.

• Assist Program Director and the Subsidy & Resource Coordinator with supervision and monitoring staff.
• Make recommendations to the Program Director and the Subsidy & Resource Coordinator on employment, promotion, disciplinary action, or termination.
• Direct the daily activities and duties of the staff.
• Interpret and implement child care and agency policies.
• Audit casework to ensure compliancy.
• Ensure that timelines are met.
• Facilitate staff meetings on a regular basis.
• Provide training, mentoring and advisement to staff.
• Complete staff evaluations.
• Complete supervisory duties in the PATH.
• Follow up on provider and client complaints.
• Maintain close communication with Program Director and Subsidy & Resource Coordinator.
• Assume case management duties in absence of Case Manager.
• Complete and submit monthly reports.
• Provide new hire orientation and complete on-boarding paperwork.
• Attend meetings as directed.
• Participate in assigned workgroups.
• Present information on the childcare subsidy program and the importance of quality childcare to various groups.
• Refer all suspected cases of child abuse and neglect to WV DoHS.
• Adhere to duties as listed in WV DoHS Child Care Resources and Referral Policies and Procedures.
• Maintain confidentiality.
• Perform other duties as assigned to enhance, improve, and accomplish the agency’s mission and strategic goals.
• Collaborate with agency colleagues to reach agency goals and objectives.
• Participate in agency committees as needed.

Supervisory Responsibilities

Supervise staff in assigned office(s).

To perform the job successfully, an individual should demonstrate the following competencies:

• Quantity: Completes work in a timely manner; works quickly.
• Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality: Is consistently at work when scheduled and on time.
• Dependability: Follows instructions, responds to management direction.
• Empathy: Values the feelings of others to ensure pleasant workplace relationships and customer satisfaction.
• Teamwork: Go above and beyond your essential task and collaborate with colleagues to achieve agency goals and results.

Core Values

• Empathy/Compassion
• Teamwork
• Considerate
• Equality
• Respect
• Ethics

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of knowledge of Microsoft Word, Excel, Power Point and PATH. Excellent telephone skills. Ability to use and maintain office equipment. Maintain a safe, clean, and functional office work environment. Must have good memory, organizational and listening skills.

Education and/or Experience

• Bachelor’s degree in human services, early childhood or related field and a thorough knowledge of childcare policies.

Required Credentials

Must have a valid West Virginia driver’s license; clear criminal background with no charges related to child abuse, domestic violence or drug charges; and a clear APS/CPS check. Must be bondable.

Language Skills

Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from clients, customers, and the public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand.
• The employee is frequently required to sit, reach, hear and talk.
• The employee may occasionally lift and/or move up to 25 pounds.

The noise level in the work environment is usually quiet with the inside temperature in offices kept at a comfortable level of 70 degrees.

Frequent and extensive travel within the service delivery area is required. The employee may also be required to travel within and outside of the State of West Virginia. Nontraditional work hours may be required to meet contractual requirements.

Additional Information

ALL PERSONNEL ARE AT WILL EMPLOYEES

MountainHeart Community Services, Inc. is an Equal Opportunity Employer