Statewide Family Care Coordination Lead

Burlington UM Family Services; Keyser (WV); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Medical, Dental, and Vision Insurance

Retirement Plan

Paid Time Off

Paid Holidays

Professional development opportunities

Collaborative leadership team

Mission-driven culture

Opportunity to impact families across 

Job summary

Star of Hope Family Services—Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services—seeks a Right from the Start Supervisor to lead statewide care coordination for Medicaid-eligible mothers and infants in West Virginia.

You will supervise Right from the Start Coordinators, coordinate health and social services, and advocate for families, ensuring continuity of care and strong community partnerships.

Qualifications

• Must be at least 21 years of age.
• Must meet applicable West Virginia professional licensure requirements.
• Must maintain all required professional licenses and credentials.
• Strong organizational and interpersonal skills.
• Proficient computer and documentation skills.
• Strong written and verbal communication skills.
• Ability to travel throughout West Virginia.

Responsibilities

• Overseeing and supporting Right from the Start Coordinators.
• Providing and documenting monthly supervision with assigned employees.
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed.
• Assessing client needs and identifying barriers to healthy outcomes.
• Developing individualized service plans with clients.
• Conducting home visits and client contacts according to program requirements.
• Coordinating care with medical providers, community agencies, and other case management programs.
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services.
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources.
• Providing support and intervention during crisis or safety concerns.
• Participating in interdisciplinary and interagency service-planning meetings.
• Maintaining accurate client records, documentation, and required reports.
• Monitoring referrals and following up to help ensure clients receive needed services.
• Completing required monthly billing documentation.
• Building strong relationships with healthcare providers and community partners throughout West Virginia.

Skills

Compassionate

Organized

Confident leader

Effective communicator

Calm under pressure

Multi-tasking

Community partnerships

Passionate about families

Quality & confidentiality

Education

Master's degree in psychology, counseling, social work, or related field

West Virginia professional licensure (in place or in process)

Registered Nurse license (preferred)

Job description

Star of Hope Family Services—Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services—seeks a Right from the Start Supervisor to lead statewide care coordination for Medicaid-eligible mothers and infants in West Virginia.

You will supervise Right from the Start Coordinators, coordinate health and social services, and advocate for families, ensuring continuity of care and strong community partnerships.