Regional Biomedical Engineer - Clinical Specialist (IGS)

Brainlab; Raleigh (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

LTD

STD

401k matching

Job summary

Brainlab is seeking a Biomedical Engineer (Regional Clinical Specialist) for on-site support in the US. You will consult with physicians and OR teams, manage installations and integrations, and resolve Brainlab system issues via Salesforce.

You’ll educate hospital staff on Image Guided Surgery and contribute to product improvements. Travel up to 50% and a competitive package including medical, dental, life, LTD, STD, and 401k matching is offered.

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage
• Manage and maintain install base, including basic 3rd Party integrations
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
• Manage the process of driving customer utilization, especially via unique workflows and special applications
• Act as escalation point for clinical regional issues
• Direct and assist Radiology staff in performing necessary scans prior to surgery
• Educate/train physicians and hospital personnel on the use of Image Guided Surgery (IGS) products and services
• Develop and conduct training programs for hospital staff enabling them to implement in-house training
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and R&D projects
• Attend meetings and trade shows to demonstrate and promote IGS products and services
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings
• Maintain Salesforce documentation of all working hours
• Attend IGS Continuing Education annually and maintain annual product certification competency

Skills

Tech support

Sales experience

Surgical knowledge

MS Office

Independent decisions

Education

B.S. in Biomedical Engineering

Tools

Salesforce

Microsoft Office

Job description

Brainlab is seeking a Biomedical Engineer (Regional Clinical Specialist) for on-site support in the US. You will consult with physicians and OR teams, manage installations and integrations, and resolve Brainlab system issues via Salesforce.

You’ll educate hospital staff on Image Guided Surgery and contribute to product improvements. Travel up to 50% and a competitive package including medical, dental, life, LTD, STD, and 401k matching is offered.