Clinical Biomedical Engineer – OR & IGS Specialist

Brainlab; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental

Life insurance

LTD

STD

401k matching

Job summary

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) to provide on-site consulting to physicians and OR staff, maximize Brainlab product usage, and manage/install base with 3rd party integrations. The role focuses on clinical support, problem-solving during surgery, and training hospital personnel on Image Guided Surgery products.

You'll work in a full-time, on-site capacity in a dynamic healthcare tech environment, collaborating with Account Managers and Marketing to drive

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider.
• 1-2 years minimum sales experience with healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel by evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems via Salesforce through detailed analysis and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and R&D projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings.

Skills

Clinical knowledge

Customer facing

Sales experience

Technical troubleshooting

Education

B.S. in Biomedical Engineering / Biomechanical Engineering / Bioengineering / Clinical Engineering / Nursing

Tools

Salesforce

Microsoft Office

Job description

Brainlab is seeking a Biomedical Engineer (Clinical Specialist) to provide on-site consulting to physicians and OR staff, maximize Brainlab product usage, and manage/install base with 3rd party integrations. The role focuses on clinical support, problem-solving during surgery, and training hospital personnel on Image Guided Surgery products.

You'll work in a full-time, on-site capacity in a dynamic healthcare tech environment, collaborating with Account Managers and Marketing to drive