Personal Banker Supervisor, South/West Regions

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Mileage reimbursement for travel

Job summary

A regional bank is seeking a Regional Banking Supervisor in Pittsburgh to enhance customer service and support multiple branches. This role involves building customer relationships through tailored banking recommendations, training new employees, and ensuring adherence to operational procedures. A high school diploma/GED is required along with sales experience or customer service skills. The ideal candidate will have multitasking ability and strong decision-making skills, offering a chance to lead a team while maintaining high customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Must have a year of sales experience or two years of outstanding customer service.
• Leadership or mentorship experience is required.
• Ability to travel between multiple branches according to business needs.
• Valid driver’s license and access to a reliable vehicle required.
• Candidates will be subject to background checks as required by OCC.

Responsibilities

• Build relationships with customers using a consultative sales approach.
• Educate customers on banking technology.
• Assist in training and developing new bank employees.
• Balance customer service with financial risk management in transactions.
• Assist in training and development of new employees.
• Learn how to open and close branches.
• Adhere to established branch operational processes and procedures.
• Multitask across transactions and maintain efficiency.
• Maintain professional integrity and ethics in all interactions.

Skills

Sales ability

Customer service

Relationship building

Decision making

Training and development

Multitasking

Training

Bank products knowledge

Professional integrity

Education

High school diploma/GED

College (Associate's) degree or equivalent

Job description

The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to a comprehensive retail training program designed to develop consultative sales skills, the Regional Banking Supervisor supports branch operations and ensures service excellence. This role provides an opportunity to lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank’s South/Western markets. These branch locations include: Brentwood, Crafton, Dormont, Castle Shannon, Moon Twp, Peters Twp., Pleasant Hills, Robinson, Sewickley, Bridgeville, South Hills, Mt. Lebanon and Washington. Mileage reimbursement is provided for travel once mileage threshold is met.

Education and Experience Requirements

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate’s) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions

• Build relationships with our customers by engaging in a consultative sales approach.
• Utilize the relationship building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate our customers on ways to utilize technology in branch, online or mobile.
• Utilize sound decision making skills while balancing customer service and financial loss.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.