Senior Personal Banker & Branch Leader

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Dollar Bank in Pittsburgh seeks a Personal Banker Supervisor to deliver exceptional customer service and strengthen customer relationships. You will engage customers, assess needs, and tailor banking solutions from checking/savings to loans and digital services.

You will participate in a retail training program and leadership training for branch operations, opening/closing, and informed decision-making that prioritizes customer satisfaction and efficiency.

Qualifications

• High school diploma/GED required.
• College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the OCC.

Responsibilities

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Skills

Sales skills

Customer service

Leadership

Mentoring

Travel readiness

Education

High school diploma or GED

College degree or 1 year sales/service experience

Job description

Dollar Bank in Pittsburgh seeks a Personal Banker Supervisor to deliver exceptional customer service and strengthen customer relationships. You will engage customers, assess needs, and tailor banking solutions from checking/savings to loans and digital services.

You will participate in a retail training program and leadership training for branch operations, opening/closing, and informed decision-making that prioritizes customer satisfaction and efficiency.