Personal Banker I, South Hills

Dollar Bank; Bethel Park (Allegheny County); Presencial; USD 42.000 - 58.000; Jornada completa

Descripción de la vacante

Dollar Bank is seeking a Personal Banker I to join our branch team. You will be the first point of contact for customers, handling deposits, withdrawals, loan payments and a variety of account transactions while delivering outstanding service.

The role emphasizes understanding customer needs and matching banking solutions through consultative conversations. You will participate in training programs to build product knowledge and referral skills, supporting growth in deposits and loans while

Formación

• High school diploma or GED is required.
• College degree or 6+ months of customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to travel for training.

Responsabilidades

• Process transactions for retail and corporate accounts including deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to build customer relationships by offering additional products and services.
• Engage customers through lobby interactions while maintaining professional integrity and ethics.
• Initiate new customer relationships and referrals to grow deposits and loans.
• Develop basic computer literacy to access account information and process transactions.

Conocimientos

Customer service

Communication skills

Consultative sales

Attention to detail

Educación

High School Diploma/GED

College degree

Descripción del empleo

The Personal Banker I, plays a vital role in delivering exceptional customer service and fostering strong customer relationships. As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.A key aspect of this role is conducting consultative conversations to understand customer needs and recommend appropriate banking products and services, such as checking and savings accounts, credit cards, loans, and digital banking solutions. Personal Bankers receive comprehensive training and resources to identify referral opportunities and enhance customer relationships. Participation in a retail training program will provide the necessary skills to confidently offer tailored financial solutions, ensuring a positive and personalized banking experience.

Qualifications:

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.Principal Activities and Duties:
• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services (e.g., checking, savings, credit cards, loans, digital banking).
• Effectively utilize customer conversations and through lobby engagement while maintaining the highest level of professional integrity and ethics.
• Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.