Assistant Branch Manager, North Region

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

A regional banking institution is seeking an Assistant Branch Manager in Pittsburgh. This role requires leading a motivated sales team in achieving customer relationship and sales goals. Candidates should have a Bachelor's degree and experience in retail banking, with a focus on accountability and risk management. Strong leadership and customer service skills are essential. The position involves regular travel to branch locations, with reimbursements for expenses. Join a professional team committed to integrity and excellence.

Qualifications

• Bachelor's degree with one year of demonstrated sales achievement required.
• Retail banking experience preferred.
• One year of managerial or supervisory experience required.
• Valid driver's license and reliable vehicle necessary.
• Valid driver's license and reliable vehicle available.
• Background checks as required by OCC.

Responsibilities

• Lead the development of new customer relationships.
• Motivate team members and assist with performance evaluations.
• Ensure compliance with bank procedures.
• Maintain professionalism and integrity at all times.
• Perform arithmetic accurately when counting money.
• Use computer systems to access accounts and process transactions.
• Attend required classes to deepen knowledge of Bank products and guidelines.
• Maintain a professional appearance and conduct.
• Uphold the highest level of integrity and ethics.
• Understand and monitor risk per Dollar Bank's risk management program.

Skills

Sales achievement

Team leadership

Customer relationship management

Risk management

Risk management

Arithmetic

Computer literacy

Education

Bachelor's Degree

High School Diploma/GED

Tools

Banking software

Job description

The Assistant Branch Manager participates in a comprehensive retail training program while working toward individual sales targets. In collaboration with the Branch Manager, this role helps cultivate a motivated sales and service team, ensuring that each member contributes to the branch's success through a consultative sales methodology.

A key responsibility of the Assistant Branch Manager is the development of team members through one-on-one coaching sessions and performance accountability. Additionally, this role focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities. This position requires travel to multiple branch locations within the North Region. These branch locations include: North Hills, Richland, Wexford, Cranberry, Butler, Fox Chapel, and Natrona Heights. Travel reimbursement is provided once mileage threshold is met.

Education and Experience Requirements

• Bachelor's Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed for training.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions

• Lead the branch's development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.