Regional Banking Operations & Compliance Specialist

United Community; Gainesville (GA); On-site; USD 51,000 - 60,000; Full time

Job summary

United Community is seeking a Regional Support Specialist to serve as a subject-matter expert and operational liaison for branches within the assigned region. The role focuses on driving operational excellence, reducing risk, and elevating branch performance through strong communication with support areas.

The RSS will conduct quarterly cash audits, review risk checkpoints, and help develop SOPs and training to reinforce safety and soundness across branch networks.

Qualifications

• Associate degree in Business or related field.
• At least two years of branch banking experience.
• Strong attention to detail, multitasking ability, communication, and customer interaction skills.
• Ability to work independently and collaboratively.
• Proficiency in Windows, Microsoft Office, and bank software programs.

Responsibilities

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
• Maintain knowledge of deposit systems and operational procedures.
• Provide training, coaching, and support to reinforce safety and soundness.
• Conduct quarterly cash audits and monthly risk checkpoints.
• Review exception reports and develop plans to reduce exceptions.
• Review teller over/short reports and assist in resolution.
• Review cash items and collections.
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
• Conduct routine branch visits (travel required).
• Complete Quality Control reviews.
• Facilitate regional branch meetings.
• Review checkpoint and audit results and execute remediation plans.
• Assist in developing SOP bulletins, manuals, and job aids.
• Partner with Training and other departments to optimize performance.
• Participate in M&A activities and branch opening/closing events.
• May be cross ‑ trained for support desk calls, workflows, or SharePoint checkpoints.
• Assist with annual budget development.
• Participate in all compliance training.
• Perform other duties as assigned.

Skills

Detail oriented

Multitasking

Customer interaction

Independent work

Team collaboration

Windows

Microsoft Office

Bank software

Education

Associate degree in Business or related field

Job description

United Community is seeking a Regional Support Specialist to serve as a subject-matter expert and operational liaison for branches within the assigned region. The role focuses on driving operational excellence, reducing risk, and elevating branch performance through strong communication with support areas.

The RSS will conduct quarterly cash audits, review risk checkpoints, and help develop SOPs and training to reinforce safety and soundness across branch networks.