Regional Automotive Technical Service Manager

Nissan Motor Corporation; Atlanta (GA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Nissan is seeking a District Technical Service Manager to support Southeast dealerships by diagnosing complex vehicle issues and enhancing service performance. You will work closely with dealership teams, regional groups, and corporate partners to deliver solutions and drive customer satisfaction.

The role requires a Bachelor's degree (preferred), 4+ years of automotive technical experience, Master Technician credentials, and ASE Master Certification.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• 4+ years of automotive technical experience required.
• Previous dealership, manufacturer field service, technical hotline, or leadership experience preferred.
• Master technician credentials with an automotive brand, or equivalent technical training.
• Current ASE Master Certification (minimum A1-A8, + L1) or ability to promptly gain required certifications.
• Strong knowledge of automotive mechanical, electrical, ADAS, and infotainment systems.

Responsibilities

• Provide technical expertise and support for complex vehicle repairs and diagnostic concerns that dealership technicians cannot resolve.
• Conduct regular dealership visits to evaluate service operations, customer satisfaction performance, technician development, and overall service effectiveness.
• Meet with vehicle customers to confirm scope of concerns or demonstrate expected vehicle performance.
• Partner with dealership leadership to identify improvement opportunities and enhance customer retention and service quality.
• Collaborate with Engineering, Technical Hotline, Consumer Affairs, and regional teams to address vehicle quality concerns and customer issues.
• Investigate vehicle incidents, document findings, and prepare reports related to product performance and customer concerns.

Skills

Communication skills

Problem-solving

Relationship-building

Travel readiness

Education

Bachelor's degree preferred

Master technician credentials

ASE Master Certification (A1-A8, L1)

Tools

Microsoft Office

Job description

Nissan is seeking a District Technical Service Manager to support Southeast dealerships by diagnosing complex vehicle issues and enhancing service performance. You will work closely with dealership teams, regional groups, and corporate partners to deliver solutions and drive customer satisfaction.

The role requires a Bachelor's degree (preferred), 4+ years of automotive technical experience, Master Technician credentials, and ASE Master Certification.