Remote District Technical Service Manager

Nissan Motor Iberica SA; Macon, Northern (GA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Vehicle lease/discount programs

Vehicle Purchase Program (VPP)

Job summary

Nissan is seeking a District Technical Service Manager to support dealership service operations across the Southeast region, diagnosing complex vehicle issues and driving service excellence. You will partner with dealership leadership to develop action plans and improve customer satisfaction while coordinating with engineering and regional teams.

The role requires 4+ years in automotive technical roles, master technician credentials or equivalent training, ASE Master Certification, and

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• Strong knowledge of automotive mechanical, electrical, ADAS, and infotainment systems.
• Excellent communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office and other business applications.

Responsibilities

• Provide technical expertise and support for complex vehicle repairs and diagnostic concerns that dealership technicians are unable to resolve.
• Conduct regular dealership visits to evaluate service operations, customer satisfaction performance, technician development, and overall service effectiveness.
• Meet with vehicle customers as necessary to confirm scope of concern conditions, or to demonstrate expected vehicle performance.
• Partner with dealership leadership to identify improvement opportunities, develop action plans, and enhance customer retention and service quality.
• Collaborate with Engineering, Technical Hotline, Consumer Affairs, and regional teams to address vehicle quality concerns and customer issues.
• Investigate vehicle incidents, document findings, and prepare reports related to product performance, customer concerns, and legal matters.
• Evaluate customer buyback vehicles and coordinate repair recommendations and final disposition.
• Represent Nissan in arbitration, Lemon Law, warranty, and product-related cases as a technical subject matter expert.
• Review technician training needs, service processes, warranty activity, and special tool requirements while promoting dealership certification and service excellence.
• Provide guidance and recommendations regarding warranty and goodwill claim approvals.

Skills

Automotive technical knowledge

Communication skills

Problem solving

Relationship building

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Nissan is seeking a District Technical Service Manager to support dealership service operations across the Southeast region, diagnosing complex vehicle issues and driving service excellence. You will partner with dealership leadership to develop action plans and improve customer satisfaction while coordinating with engineering and regional teams.

The role requires 4+ years in automotive technical roles, master technician credentials or equivalent training, ASE Master Certification, and