Regional AGM: Operations & Growth Leader

KSI Collision Parts; Avon (IN); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Employer-paid life insurance

HSA contribution

Employee referral bonus

Employee discounts

Job summary

KSI Auto Parts is seeking an Assistant General Manager (AGM) to support new location openings, relocations, sales and growth initiatives across the region. The AGM partners with the GM to drive operational execution, team development, customer experience, safety, and process improvement.

This full-time management role involves leading distribution center operations, coordinating staffing, and using WMS/ERP and MS365 tools to guide decisions.

Qualifications

• Three or more years of distribution, warehouse, logistics, or related operations experience; automotive or collision parts experience preferred.
• Working knowledge of inventory management, transportation/logistics, warehouse operations, WMS/ERP systems, MS365, and performance reporting.
• Demonstrated ability to lead teams, communicate effectively, analyze data, solve problems, manage time, and make sound business decisions.
• Ability to work a flexible schedule based on operational needs and travel up to 25% as required.

Responsibilities

• Support day-to-day distribution center operations, including receiving, warehousing, picking, packing, shipping, logistics, driver coordination, and delivery completion.
• Assist with Secondary and Local Shipping Center operations, including supervisor support, operational coverage, travel, and growth initiatives as business needs require.
• Monitor warehouse maintenance, inventory integrity, cycle counts, audits, and accurate fulfillment of collision parts orders.
• Identify and support process improvements that increase efficiency, reduce costs, improve service levels, and strengthen operational consistency.
• Provide leadership, coaching, training, and support to supervisors and warehouse team members in alignment with company policies and procedures.
• Support hiring, onboarding, performance feedback, scheduling, and workforce planning in partnership with the GM and Human Resources.
• Promote accountability, safety, respectful communication, and consistent execution of operational standards.
• Support Customer Pick Up/Will Call operations, including accurate staging, efficient handoff, clear communication, minimal wait times, and consistent customer experience.
• Help ensure timely and accurate order fulfillment and assist with resolution of escalated customer or service issues.
• Partner with sales and customer service teams to support business growth, service quality, and customer retention.
• Support compliance with OSHA, regulatory requirements, and company policies; promote safe work practices and promptly report hazards or concerns.
• Use WMS, ERP, MS365, reporting tools, and operational data to guide decisions, track performance, and support improvements.

Skills

Leadership

Communication

Analytical thinking

Time management

Travel readiness

Tools

WMS/ERP systems

MS365

Reporting tools

Job description

KSI Auto Parts is seeking an Assistant General Manager (AGM) to support new location openings, relocations, sales and growth initiatives across the region. The AGM partners with the GM to drive operational execution, team development, customer experience, safety, and process improvement.

This full-time management role involves leading distribution center operations, coordinating staffing, and using WMS/ERP and MS365 tools to guide decisions.