Regional Account Team Manager

LE0005 CLEAResult Consulting Inc.; Pennsylvania; Hybrid; USD 76,000 - 114,000; Full time

Job summary

CLEAResult is seeking a talented senior account management leader to guide a high-performing team in delivering exceptional client satisfaction and energy savings outcomes. You will develop strategic account plans, track KPIs, and translate data and feedback into continuous improvement.

The role calls for strong leadership, communication, and a passion for advancing energy efficiency. You will work with program management, drive customer engagement, and ensure alignment with CLEAResult values of

Qualifications

• 3-5 yrs of experience in account management, with a track record of client retention and revenue growth.
• Experience leading a team and strong leadership and team management skills.

Responsibilities

• Lead and guide a team of account managers to ensure client satisfaction and energy savings goals.
• Develop and execute strategic account plans to drive retention and growth.
• Standardize lead tracking to monitor KPI performance of the account management team.
• Analyze data and customer feedback to provide program updates and strategic plans.

Skills

Account management

Leadership

Communication

Data analysis

Strategic thinking

Salesforce

Microsoft Office

Energy industry insight

Tools

Salesforce

Microsoft Office

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual… In this role, you will be responsible for leading and guiding a team of account managers to ensure exceptional client satisfaction, energy savings goal attainment, and overall success in managing key accounts. The ideal candidate will have a strong background in account management, leadership skills, and a strategic mindset to drive the success of customer relationships. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this opportunity, you’re a great fit if you can… Foster a collaborative and high-performance team culture focused on exceeding goals and models our CLEAResult values of Accountability, Trust and Transparency Serve as a customer advocate within the program, ensuring proactive communication and enhancing customer satisfaction Develop and execute strategic account plans that drive customer satisfaction and retention. Standardize and implement a lead tracking report to monitor KPI’s and assess the performance of the account management team Analyze data and customer feedback to provide regular program management updates on the status of key accounts, highlighting achievements, areas of opportunity, and strategic plans For continuous improvement and growth Partner with program management and leadership to develop strategy and provide solutions that informs outreach, marketing, external training and education, and other key program activities which drive goal achievement In this exciting career opportunity, you will have… 3 -5 yrs of experience in account management, with a track record of successful client retention and revenue growth. Prior experience leading a team and possess strong leadership and team management skills, with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills. Analytical mindset with the ability to use data to drive decision-making. Strategic thinking and the ability to develop and execute effective account plans. Proven track record of creating successful customer engagement strategies and campaigns. Experience with Microsoft Office suite and Salesforce. Curiosity for the energy industry and a passion for driving changes in the way people use energy Ability to understand and effectively articulate technical concepts to various audiences

• Foster a collaborative and high-performance team culture focused on exceeding goals and models our CLEAResult values of Accountability, Trust and Transparency
• Serve as a customer advocate within the program, ensuring proactive communication and enhancing customer satisfaction
• Develop and execute strategic account plans that drive customer satisfaction and retention
• Standardize and implement a lead tracking report to monitor KPI’s and assess the performance of the account management team
• Analyze data and customer feedback to provide regular program management updates on the status of key accounts, highlighting achievements, areas of opportunity, and strategic plans
• For continuous improvement and growth
• Partner with program management and leadership to develop strategy and provide solutions that informs outreach, marketing, external training and education, and other key program activities which drive goal achievement

• 3 -5 yrs of experience in account management, with a track record of successful client retention and revenue growth.
• Prior experience leading a team and possess strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data to drive decision-making.
• Strategic thinking and the ability to develop and execute effective account plans.
• Proven track record of creating successful customer engagement strategies and campaigns.
• Experience with Microsoft Office suite and Salesforce.
• Curiosity for the energy industry and a passion for driving changes in the way people use energy
• Ability to understand and effectively articulate technical concepts to various audiences

DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range $76,100.00 - $114,200.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy.

CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale.

OUR MISSION

We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.