Regional Account Manager - Waste & Renewables Growth

Vanguard Renewables Ag; Weston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health insurance

Dental and vision benefits

Life and disability insurance

401(k) retirement program with match

Pre-tax Flexible Spending Account (FSA

Education and adoption assistance

Performance-based bonus

Paid time off

Cell phone reimbursement

Business expense reimbursement

Job summary

Vanguard Renewables, based in Weston, Massachusetts, is a national leader in environmental services and the development of food and dairy waste-to-renewable energy projects. The Regional Account Manager will manage relationships with existing regional clients, collaborate with internal teams to resolve issues, and field inquiries via phone, email, and client portals.

You will retain clients, grow market share in the region, and provide world-class customer service, coordinating with the Organic

Qualifications

• 2+ years in the waste and recycling or environmental industries.
• Excellent customer communication and service.
• Ability to adapt quickly to new technologies.
• Extremely organized and data driven.
• Communicate clearly and have strong interpersonal skills.
• Be flexible, able to adapt and work well in a fast-paced environment.
• Be available on-site for each facility in the region.
• Be able to collaborate and align goals of various teams.
• Experience in environmental logistics and total waste services is strongly preferred.
• Experience in organics management is strongly preferred.
• Results-oriented with the ability to work independently in an entrepreneurial environment.

Responsibilities

• Maintaining smooth operations at each facility by championing client needs with operational capacities.
• Creating superior client experience by fielding inquiries, working internally with various teams, and solving problems quickly.
• Working with counterparts on the Organic Solutions Sales Team to create program proposals, onboard new clients and execute daily account management tasks.
• Responding quickly and efficiently, communicating problems to clients, and developing solutions to resolve issues in a timely manner.
• Collaborating with internal stakeholders such as facility operations, logistics and strategic partnerships team to provide excellent customer service to existing clients as needs/issues arise.
• Tracking and evaluating client and Vanguard performance using collected data to provide feedback and implement program improvements.
• Maintaining high-quality records and information in the CRM.
• Working with and supporting the Organics Solutions Sales team as needed on various projects

Skills

Customer communication

Account management

Negotiation

On-site availability

Cross-team collaboration

Data-driven

Tools

CRM software

Data analysis tools

Job description

Vanguard Renewables, based in Weston, Massachusetts, is a national leader in environmental services and the development of food and dairy waste-to-renewable energy projects. The Regional Account Manager will manage relationships with existing regional clients, collaborate with internal teams to resolve issues, and field inquiries via phone, email, and client portals.

You will retain clients, grow market share in the region, and provide world-class customer service, coordinating with the Organic