Regional Account Manager, Inmate Phone Solutions – Remote

TKC Holdings, Inc.; Nevada; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO

Tuition reimbursement

Paid training

Career advancement

Life insurance

Voluntary benefits

Job summary

TKC Holdings, Inc. – including Keefe Group and ICS – is seeking a Western Account Manager to develop and grow your book of inmate phone business across multiple states.

This remote role reports to the Regional Vice President of Sales and requires substantial travel to accounts within the territory. You will promote compliant sales practices, collaborate with Sales Staff, and implement regional plans while advancing customer relationships and profitability.

Qualifications

• High school diploma or GED required.
• 1–3 months of related experience and/or training.
• Previous correctional market experience helpful.
• Ability to read reports, manuals, and regulatory guidance.
• Willingness to travel up to 50% of the time.

Responsibilities

• Have full working knowledge of inmate phone business technologies, products, and services.
• Promote the inmate phone business in the region through the sales staff and ensure full compliance with the sales, marketing, and CRM requirements.
• Develop regional marketing plan which complements National Marketing Program.
• Implement training program and provide ongoing instruction to the sales staff in the marketing, business development, technologies, services, and operations of inmate phone business.
• Travel to make personal sales calls to accounts in territory.
• Follow-up with customers to ensure technologies, services, and support are being provided with complete satisfaction.
• Manage assigned on-site operations and employees.
• Identify market trends to include bidding patterns, software and service enhancements, fair market pricing and product/service offerings.

Skills

Lead generation

Prospect communication

Customer service

MS Office

Market analysis

Travel willingness

Leadership

Client relations

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TKC Holdings, Inc. – including Keefe Group and ICS – is seeking a Western Account Manager to develop and grow your book of inmate phone business across multiple states.

This remote role reports to the Regional Vice President of Sales and requires substantial travel to accounts within the territory. You will promote compliant sales practices, collaborate with Sales Staff, and implement regional plans while advancing customer relationships and profitability.