Remote Senior Account Manager – Corrections, 75% Travel

ViaPath Technologies; Trenton (NJ); A distancia; USD 105.000 - 118.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401(k) retirement plan

Life & Disability Insurance

Employee Assistance Program

Descripción de la vacante

ViaPath Technologies seeks a Senior Account Manager to manage and grow a portfolio of correctional agency clients while pursuing new business within a defined territory.

The role requires strategic account management, proactive business development, and strong collaboration with internal teams to protect revenue and expand market share. Remote position with up to 75% travel; base locations include NJ or OH.

Formación

• Bachelor’s degree preferred; four years of relevant professional experience may substitute
• 5–8 years in account management or sales
• Proven success retaining and expanding client relationships
• Experience managing a sales pipeline, forecasting revenue, and advancing complex sales through a long sales cycle
• Ability to develop relationships with executive decision-makers and stakeholders across multiple departments
• Experience supporting government procurement, competitive solicitations, proposals, and contract renewals preferred

Responsabilidades

• Develop and execute strategic account plans that identify client priorities, relationship gaps, renewal timelines, competitive threats, and revenue growth opportunities
• Build and maintain relationships across multiple levels of each agency, including executive leadership, operations, investigations, finance, procurement, and information technology
• Take ownership of overall account health and satisfaction, maintaining regular client contact and leading business reviews to assess performance, address concerns, and demonstrate value
• Proactively identify accounts at risk and coordinate action plans with clear owners, deadlines, and follow-through to improve satisfaction and protect revenue
• Lead renewal planning and coordinate with leadership, contracts, and other internal stakeholders to secure timely renewals and support negotiations
• Educate clients on ViaPath’s products, services, and enhancements to identify upsell and cross-sell opportunities aligned with agency needs
• Partner with Field Services, customer support, product, and other internal teams to resolve issues, communicate service requirements, and ensure commitments are fulfilled
• Identify, qualify, and pursue new customer opportunities within the assigned territory, building a pipeline that supports established revenue and new business targets
• Develop and execute a territory growth plan that prioritizes prospective agencies, upcoming procurements, competitive contract expirations, and market opportunities
• Generate opportunities through proactive outreach, referrals, industry relationships, conferences, trade shows, and coordination with marketing and business development teams
• Lead discovery meetings to understand prospective clients’ needs, decision-making processes, budgets, procurement requirements, and implementation expectations
• Develop and deliver tailored presentations, proposals, and product demonstrations in partnership with subject matter experts
• Clearly communicate ViaPath’s value proposition and competitive differentiators, connecting solutions to agency priorities
• Manage opportunities from initial engagement through proposal development, negotiation, contract award, and coordinated handoff for implementation
• Meet or exceed assigned retention, expansion, new business, and overall revenue targets

Conocimientos

Account management

Sales

Business development

Client relationships

Negotiation

Forecasting

Salesforce

Remote work

Travel readiness

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

ViaPath Technologies seeks a Senior Account Manager to manage and grow a portfolio of correctional agency clients while pursuing new business within a defined territory.

The role requires strategic account management, proactive business development, and strong collaboration with internal teams to protect revenue and expand market share. Remote position with up to 75% travel; base locations include NJ or OH.