Regional Account Manager

TTM Technologies; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to enhance customer relationships and drive satisfaction. This pivotal role involves collaborating with various teams to ensure projects meet customer expectations, while also identifying growth opportunities within the PCB market. The ideal candidate will possess strong communication skills and a customer-centric approach, thriving in a dynamic environment. Join a forward-thinking company that values innovation and teamwork, and play a key role in delivering exceptional service to top-tier clients across North America.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Flexible Spending Account

Health Savings Account

Paid Vacation

Paid Holidays

Qualifications

• 5+ years of experience in customer service/management.
• Knowledge of PCB industry and production.

Responsibilities

• Develop and maintain positive relationships with customers.
• Coordinate with teams to ensure timely project execution.

Skills

Customer Service

Communication Skills

Project Management

Market Intelligence

Relationship Building

Problem Solving

Education

Bachelor's Degree in Business

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Regional Account Manager
Remote - FL

Scope:

The Regional Account Manager responsibilities include working with the Strategic Account Managers, Account Representatives and Leadership Management to support relationships with L3/ Harris Technologies, Honeywell, Raytheon and Lockheed Martin Florida facilities. Provide outstanding customer service and support business solutions relative to issues as they emerge. Increase customer satisfaction and facilitate reviews of customer's monthly-quarterly scorecards with TTM factories and focus with On Time Delivery (OTD) and Quality improvement plans relative to customer's performance expectations. The Regional Account Manager will act as the liaison between TTM facilities and the customer' teams and will escalate matters as needed to ensure critical issues are being addressed with priorities focused on overall customer satisfaction. The SAM will be the POC for RFQ's in coordination with the customer, TTM quote teams and plants to ensure the best factory solutions are considered based on lead times and technology relative to customer needs to capture business. The Regional Account Manager will report to the Senior Director of Strategic Accounts.

This is afull-timeposition in which the candidate will be required to travel periodically. The hours vary as support is required primarily across Florida, but occasionally in across North America.

Duties and Responsibilities:

• Prioritize and communicate customer expectations to the plant teams including, Customer service, Engineering, Operations and Quality and coordinate with Account Managers and Senior Director of Strategic Accounts to strengthen relationship with dedicated customers and ensure information is timely and projects are completed on schedule
• Develop and maintain positive relationships with customers building trust and confidence (internal/external) and bring awareness to issues that may require escalation and ensure seamless execution through the coordination of project management across multiple functional groups
• Coordinate with the Account Managers, Quote teams and TTM Plants on Request for Quotes (RFQ) and Request for Information (RFI) to ensure the best factory solutions are considered relative to turn times, technology and customer needs for completion by the customer's need date
• Coordinate with Account & Plant teams with Customer Visits to ensure the dates and management required are aligned to support customer schedule and expectations
• Manage awareness of customer scorecards and present review of OTD, Quality results to TTM factories involved addressing opportunities and development of action plans that may lead to improvements
• Attend and support all monthly performance review calls and those weekly that develop regarding delivery, quality and other concerns
• Identifies program and product opportunities along with supporting strategic planning to increase market share and capture new business
• Effectively remove all internal barriers and/ or roadblocks that may cause negative customer experience
• Support Account teams in coordinating bookings and revenue forecast data and updates for dedicated customers overall business activity
• Provides guidance in addressing complex customer issues/concerns and escalating to the appropriate Plant department impacted as well as engaging with the Senior Director of Strategic Accounts
• Assist Company finance teams as needed with Accounts Receivable collection activities
• Facilitate customers BPO and VMI programs with the quote teams and plants aligned to support
• Prepare and support data and material required for Business Reviews and coordinate with TTM facilities to ensure all are prepared for monthly performance reviews
• Limited overnight travel is required

Essential Knowledge and Skills:

• Proficient in English verbal, written communication. Professional phone etiquette
• Strong written and verbal communications, Gathering information for market intelligence and determining customer specific needs and requirements and understanding and communicating customer needs to various work teams
• Due to ITAR requirements, applicant must be a U.S. Citizen or Permanent Resident
• Knowledge of PCB industry and production. Knowledge of purchasing quality and sales. Knowledge of TTM internal systems a plus
• Printed Circuit Board manufacturing knowledge, as well as knowledge of the competitive market for PCB and PWB assemblies is preferred. Ability to prioritize and organize work to follow up on sales opportunities. Maintain a positive and helpful attitude
• Awareness of ISO 9001, AS9100 and ISO 140001 standards is preferred
• Strong proficiency in Windows-based business applications (Excel, Word, Power Point & Outlook) and internet
• Ability to handle a fast-paced environment with high volume of workload

Education and Experience:

• Bachelor's degree in business preferred or equivalent combination of education and customer service /management experience
• Minimum 5+ years of related experience

#LI-VT1

Compensation and Benefits:

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that my be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.