REGIONAL ACCOUNT MANAGER - Singapore-based

First Advantage; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Account Manager to drive business development across local, regional, and global accounts. In this dynamic role, you will build strong client relationships, ensure satisfaction, and meet profit requirements through strategic account management. You will collaborate with various internal teams while maintaining accountability for the health of client relationships. This position offers a competitive compensation package and the flexibility of a remote work setup, making it an exciting opportunity for driven individuals looking to make a significant impact in a global environment.

Benefits

Global and dynamic culture

Competitive compensation + incentive package

Remote work setup

Qualifications

• 5+ years of experience managing and growing accounts.
• Strong consultative account management and negotiation skills.

Responsibilities

• Develop and execute account strategies for business growth.
• Collaborate with internal teams to ensure client satisfaction.

Skills

Account Management

Negotiation Skills

Customer Support

Revenue Forecasting

Problem-Solving Skills

Effective Communication

Time Management

Leadership Skills

Education

Degree in Business Administration

Tools

Siebel

Job description

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The REGIONAL ACCOUNT MANAGER is responsible for the business development of assigned local, regional, and/or global accounts, building solid relationships at those client organizations. Meet profit requirements by renewing and growing accounts. Ensure effective management of workflow and communication to ensure client satisfaction and adherence to Service Level Agreements (SLAs).

WHAT’S IN IT FOR YOU?

• Global and dynamic culture
• Competitive compensation + incentive package
• Remote work setup

RESPONSIBILITIES:

• Build, maintain, and execute an account strategy covering customer satisfaction and business growth objectives for each account.
• Understand and communicate business value to clients.
• Identify upselling opportunities working with other regional and global account managers.
• Become a trusted advisor to the customer to help meet their employee screening needs.
• Prioritize and escalate issues considering our value of “Outside In” while achieving SLAs.
• Collaborate with internal colleagues (e.g., Customer Support, Operations, Finance) while maintaining ultimate accountability for the health of the relationship.
• Maintain an accurate revenue forecast for your accounts.
• Document all customer interactions and activities in Siebel, including opportunities and risks.
• Develop second-tier clients into key accounts.
• Participate in ongoing business reviews to uphold high service standards and address operational issues.
• Create and work with clients to agree on an account strategy that achieves mutual business objectives.
• Stay updated on the company’s major services and solutions.
• Monitor competitors’ product and service strategies.
• Perform other responsibilities as required by the company.

QUALIFICATIONS:

Education:

• Degree in Business Administration or equivalent work experience

Experience:

• Sufficient experience managing and growing local, regional, and global accounts.
• Experience in strategic account management, including revenue forecasting, customer support, and operational issues.
• Resolution and escalation skills.
• Experience working in a matrix organization with high influencing skills.
• Minimum of 5 years of relevant work experience.
• Preferably 2 years as an Account Executive.

Other Knowledge, Skills, Abilities, or Certifications:

• Highly developed consultative account management skills.
• Negotiating and deal-closing skills.
• Effective communication of concepts to all levels, including senior executives.
• Strong time management and task prioritization under pressure.
• Leadership skills, result-oriented, and business growth driven.
• Independent, self-initiated, results-oriented.
• Excellent problem-solving skills.
• Excellent presentation and communication skills.
• Driven by success.
• Hands-on approach and leading by example.
• Ownership and responsibility for issues and conflict resolution.
• Permanent residence in Singapore.

United States Equal Opportunity Employment: We value diversity and are committed to an inclusive environment. We do not discriminate based on race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, genetic information, or any other legally protected status.