Regional 3PL Operations Leader

iHerb; Home (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

iHerb seeks a 3PL Region Manager to bridge between iHerb and external logistics providers across a defined territory, overseeing daily operations and coordinating with partners and internal teams. Heavy operations management experience is required.

The role emphasizes cross-functional collaboration, capacity planning, audit/compliance, and continuous improvement to optimize logistics performance. Travel between sites may be required.

Qualifications

• Seven (7) years of supervisory experience in multi-shift distribution/warehouse operations.

Responsibilities

• Own day-to-day performance of 3PL partners across assigned region.
• Ensure SLA/KPI adherence for inbound, fulfillment, inventory accuracy, and returns.
• Hold 3PL partners accountable through regular performance reviews and metrics tracking.
• Act as primary escalation point for operational issues.
• Monitor inventory and order processing across iHerb and 3PL systems to ensure alignment.
• Partner with internal teams to align execution with business needs.
• Lead labor and space planning with 3PLs to support promotions and peak periods.
• Conduct site audits to ensure safety, process adherence, and inventory controls.
• Identify and implement process improvements across systems and operations.

Skills

Strong communication

Cross-functional leadership

Analytical mindset

Problem solving

Multi-priority management

Attention to detail

Senior stakeholder presentation

Ownership & accountability

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Google Suite

Job description

iHerb seeks a 3PL Region Manager to bridge between iHerb and external logistics providers across a defined territory, overseeing daily operations and coordinating with partners and internal teams. Heavy operations management experience is required.

The role emphasizes cross-functional collaboration, capacity planning, audit/compliance, and continuous improvement to optimize logistics performance. Travel between sites may be required.