Global Logistics Specialist

iHerb; United States; On-site; USD 63,900 - 78,100; Full time

Job summary

iHerb in the United States is seeking a Global Logistics Specialist to coordinate with international carriers and manage outbound shipments efficiently. You will collaborate with leadership to optimize delivery across lanes and ensure cost-effective operations.

The role requires deep knowledge of logistics, vendor management, and data analysis, with a focus on improving customer experience and accuracy in rates, timelines, and compliance across the D2C ecosystem.

Qualifications

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience.
• Experience working in an e‑Commerce environment and deep understanding of the D2C (Direct‑to‑Consumer) landscape.
• Vendor management experience to drive success for the end consumer.
• Problem analysis and problem‑solving.
• Knowledge of customer service principles and practices.
• High degree of accuracy and attention to detail.
• Excellent organization skills and ability to multi‑task.

Responsibilities

• Serve as subject matter expert on carriers and regulations for the assigned lanes.
• Build relationships with FedEx and DHL to resolve delivery issues and identify opportunities for projects and growth.
• Develop new delivery programs for the assigned shipping lanes.
• Set up and continually improve processes for the assigned lanes and carriers.
• Perform research, gather, and analyze data for lanes and projects.
• Identify opportunities to improve how we serve customers and business processes.
• Maintain rates, routings, lead times, VAT, tracking mapping, and shipping content.
• Research lost shipments and coordinate with brokers and iHerb Logistics.
• Follow up with freight forwarders and logistics vendors daily to ensure timely transit.
• Assist with audits and compliance; support contract processes with Leadership.
• Obtain quotes and prepare vendor pricing update reports for Accounting and management.
• Manage lead times and investigate delays with internal teams and carriers.
• Attend corporate meetings when necessary; support assigned projects.
• Assist with other duties as needed.

Skills

Delivery networks optimization

D2C landscape

Vendor management

Problem solving

Customer service

Attention to detail

Organization

Education

High school diploma

Bachelor's degree preferred

Equivalent experience

Tools

Microsoft Office

Job description

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.

Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Job Summary

The Global Logistics Specialist will accomplish tasks under the Global Logistics Leadership. This position will coordinate in English with various international logistics companies to ensure outbound shipments are processed timely and economically.

Job Expectations

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
• Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
• Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
• Set-up new and continually improve existing processes for the assigned lanes and carriers.
• Perform research, gather, and analyze data for assigned lanes and projects
• Actively identify and scope new opportunities to improve how we serve customers and business processes
• Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content.
• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics
• Seek improvements in processes between the Global Logistics team and its internal and external partners.
• Follow‑up with freight forwarders and logistics vendors on a daily basis to ensure timely transit
• Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
• Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team
• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
• Attend corporate meetings when necessary
• Support assigned projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills And Abilities

Required:

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience
• Experience working in an e‑Commerce environment and deep understanding of the D2C (Direct‑to‑Consumer) landscape
• Vendor management experience to drive success for the end consumer
• Problem analysis and problem‑solving
• Knowledge of customer service principles and practices
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi‑task

Equipment Knowledge

• Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.

Experience Requirements

Generally requires a minimum of two years of related experience.

Education Requirements

High school diploma required. Bachelor’s Degree preferred, or equivalent experience required.

Judgment/Reasoning Ability

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Hectic, fast‑paced with multi‑level distractions
• Professional, yet casual work environment
• Office / Warehouse environment
• Ability to work extended hours as required

Compensation

The expected salary range for this role is 71,000.00 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.