3PL Region Manager- MENA

iHerb; Home (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

iHerb seeks a 3PL Region Manager to bridge between iHerb and external logistics providers across a defined territory, overseeing daily operations and coordinating with partners and internal teams. Heavy operations management experience is required.

The role emphasizes cross-functional collaboration, capacity planning, audit/compliance, and continuous improvement to optimize logistics performance. Travel between sites may be required.

Qualifications

• Seven (7) years of supervisory experience in multi-shift distribution/warehouse operations.

Responsibilities

• Own day-to-day performance of 3PL partners across assigned region.
• Ensure SLA/KPI adherence for inbound, fulfillment, inventory accuracy, and returns.
• Hold 3PL partners accountable through regular performance reviews and metrics tracking.
• Act as primary escalation point for operational issues.
• Monitor inventory and order processing across iHerb and 3PL systems to ensure alignment.
• Partner with internal teams to align execution with business needs.
• Lead labor and space planning with 3PLs to support promotions and peak periods.
• Conduct site audits to ensure safety, process adherence, and inventory controls.
• Identify and implement process improvements across systems and operations.

Skills

Strong communication

Cross-functional leadership

Analytical mindset

Problem solving

Multi-priority management

Attention to detail

Senior stakeholder presentation

Ownership & accountability

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Google Suite

Job description

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

For A Better You

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you’re ready for it, we want you to join our team.

Job Summary

The 3PL Region Manager acts as the high-level "bridge" between iHerb and its external logistics providers across a specific geographic territory, responsible for daily operations and coordination with our partners and internal stakeholders. Heavy operations management experience is required.

Job Expectations

• 3PL Operations Management
  • Own day-to-day performance of 3PL partners across assigned region
  • Ensure SLA/KPI adherence (inbound, fulfillment, inventory accuracy, returns)
• Partner Management & Governance
  • Hold 3PL partners accountable through regular performance reviews and metrics tracking
  • Act as primary escalation point for operational issues
  • Monitor inventory and order processing across iHerb and 3PL partners systems to ensure alignment
• Cross-functional Coordination
  • Partner with internal teams (Inventory Planning, Marketing, Engineering, Ops) to align execution with business needs
• Capacity & Peak Planning
  • Lead labor and space planning with 3PLs to support promotions and peak periods
• Audit & Compliance
  • Conduct site audits to ensure safety, process adherence, and inventory controls
  • Liaise with regulatory bodies as needed for regional operations
• Continuous Improvement
  • Identify and implement process improvements across systems and operations

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Required

Knowledge, Skills and Abilities:

• Strong communication skills in English (Arabic in Mena)
• Proven ability to manage cross-functional stakeholders and external partners
• Analytical mindset with ability to interpret data and drive decisions
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail with strong operational execution and follow-through
• Experience presenting to senior stakeholders
• Self-starter with strong ownership and accountability

Equipment Knowledge

• Proficient in the use of Microsoft and Google Suite (Sheets, Doc, Slides, EXCEL, Word, PowerPoint)

Experience Requirements

• Generally requires a minimum of seven (7) years of supervisory experience within a multi-shift distribution center. E-Commerce and 3PL management experience is highly desirable.

Education Requirements

• Bachelor’s degree in Business Administration, a related discipline or equivalent additional experience required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Hectic, fast-paced with multi-level distractions
• Company uniforms, closed-toed shoes, casual work environment
• Warehouse environment, may be required to wear safety equipment
• Ability to work extended hours as required

Travel

The role is based in the UAE to oversee operations in South Dubai as well as a facility outside of Riyadah. Travel is expected between the two sites as needed to support both facilities appropriately.

About IHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a Passion For Wellness And a Mind For Innovative Solutions, IHerb Team Members Share a Vision For a Healthier World That Drives Them Each Day. Our 5 Shared Values Unite Our Global Team

Focus on the Customer

• Empower Our People
• Be Entrepreneurial & Pivot Quickly
• Embrace Diversity & Inclusion
• Strive for Simplicity

IHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!