Global Logistics & D2C Operations Lead

iHerb; California (MO); On-site; USD 60,350 - 81,650; Full time

Job summary

iHerb is seeking a Global Logistics Specialist to coordinate outbound shipments across international carrier networks. The role requires collaboration with carriers like FedEx and DHL to resolve issues, maintain rates, lead times, and routing while driving cost and speed improvements for the D2C channel.

The ideal candidate has at least two years in logistics, strong vendor management, and excellent problem solving.

Qualifications

• Minimum two years of related logistics experience.
• Experience improving delivery networks for D2C shipping.
• Strong vendor management and cost-optimization skills.
• Proficient in MS Office; highly organized with attention to detail.

Responsibilities

• Coordinate with international carriers to ensure timely outbound shipments.
• Build relationships with FedEx and DHL to resolve delivery issues.
• Maintain carrier rates, lead times, routing, and tracking mappings.
• Support projects and analyst governance with leadership.

Skills

Delivery optimization

Vendor management

E-commerce

Problem solving

Customer service

Data analysis

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

iHerb is seeking a Global Logistics Specialist to coordinate outbound shipments across international carrier networks. The role requires collaboration with carriers like FedEx and DHL to resolve issues, maintain rates, lead times, and routing while driving cost and speed improvements for the D2C channel.

The ideal candidate has at least two years in logistics, strong vendor management, and excellent problem solving.