Reg E Dispute Resolution Specialist I — Compliance & Support

Tri Counties Bank; Chico (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Tri Counties Bank is seeking a Reg E Dispute Resolution Specialist I or II in Chico, CA. You will handle EFT error resolutions, collect claim details, and input cases into Centrix DTS while ensuring regulatory compliance and superior customer service.

The role emphasizes teamwork, accuracy in communication, and adherence to Bank policies. Training and development are provided as you support customers through dispute processes and related chargebacks.

Qualifications

• High school diploma or GED is required.
• 0-2 years of banking/financial services experience preferred, in operations or customer support.
• Proficiency with Microsoft Outlook, Excel, and Word.

Responsibilities

• Receive calls to assist in initiating EFT error resolution claims.
• Interview customers to gather information needed for claims.
• Input claims into the Centrix DTS system.
• Ensure disputes comply with state and federal regulations and resolve timely.

Skills

Reg E knowledge

MS Office Suite

Customer service

Education

High school diploma or GED

Tools

Centrix DTS

Job description

Tri Counties Bank is seeking a Reg E Dispute Resolution Specialist I or II in Chico, CA. You will handle EFT error resolutions, collect claim details, and input cases into Centrix DTS while ensuring regulatory compliance and superior customer service.

The role emphasizes teamwork, accuracy in communication, and adherence to Bank policies. Training and development are provided as you support customers through dispute processes and related chargebacks.