Disputes & Compliance Operations Specialist

Community Trust Bank; Pikeville (KY); On-site; USD 40,000 - 50,000; Full time

Job summary

Community Trust Bank in Pikeville, KY is seeking an experienced Banking Operations Associate to process disputes, claims and regulatory tasks in a fast-paced environment.

You will differentiate between Regulation E, Visa Rules and NYCE Network Rules, manage investigations, ensure timeframes and maintain thorough documentation while delivering strong customer service and ensuring compliance with government regulations.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of bank operations experience.
• Strong analytical and organizational skills.

Responsibilities

• Process claims in accordance with Federal Regulation E, Visa Dispute Rules and NYCE Dispute Rules.
• Differentiate between Regulation E, Visa Rules and NYCE Network Rules and apply to ATM/Debit Card Disputes.
• Manage different dispute types/cases and perform investigations to meet regulatory requirements.
• Ensure regulatory and contractual timeframes are met to avoid compliance violations.
• Protect bank assets by minimizing losses and maximizing recoveries.
• Resolve client reported transaction disputes promptly and professionally.
• Maintain comprehensive investigation files and coordinate with internal teams.

Skills

Bank operations

Analytical skills

Excel proficiency

Customer service

Multitasking

Communication skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Community Trust Bank in Pikeville, KY is seeking an experienced Banking Operations Associate to process disputes, claims and regulatory tasks in a fast-paced environment.

You will differentiate between Regulation E, Visa Rules and NYCE Network Rules, manage investigations, ensure timeframes and maintain thorough documentation while delivering strong customer service and ensuring compliance with government regulations.