Dispute Resolution Specialist

Academy Bank; Kansas City (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) plan

Company paid life insurance

Short and Long-term disability保险

Company paid vacation, paid leave andH

Job summary

Academy Bank is seeking a Dispute Resolution Specialist I to process EFT investigation claims in a fast-paced environment and to serve as the primary contact for card-related inquiries. In this role you will assist clients via chat or telephone, research disputes, evaluate activity, and perform chargeback actions in accordance with network, regulatory, and bank policies.

The position is full-time with benefits, and requires dependable, organized work habits and the ability to meet strict

Qualifications

• Ability to follow limited, conceptual instructions and work independently or in a team.
• Must be dependable, organized, and comfortable with strict deadlines.

Responsibilities

• Assist internal and external clients via chat or telephone on card products and ATM activity.
• Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.

Skills

Customer service

Dispute research

Communication

Attention to detail

Job description

Summary

The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.

Summary

The Dispute Resolution Specialist I is responsible for processing electronic funds transfer (EFT) investigation claims in a fast-paced work environment and serves as the primary contact for all card related inquiries and research for both internal and external clients. A successful Dispute Resolution Specialist I must be capable of following limited, conceptual instruction and working independently or in a team to reach goals, as well as be dependable, organized, and comfortable with strict deadlines.

Responsibilities

• Assist internal and external clients via chat or telephone on card products and ATM activity and/or functionality.
• Perform all aspects of EFT Investigations including researching disputes and ensuring accurate information, evaluating activity and claims, as well as performing resolution actions taken by the bank such as processing required chargebacks within applicable network, regulatory and company policies.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.

Compensation & Benefits

The Dispute Resolution Spec I position pays a minimum of $17.00 per hour.

Full‑time Associates Are Eligible For Our Benefits Package

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.