Customer Records Specialist I or II

Tri Counties Bank; Campus (IL); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Tri Counties Bank is seeking a Customer Records Specialist I/II to perform customer maintenance in core banking systems, including CIF and account updates, and to process W8/W9, address changes, and document scanning. The role emphasizes accuracy, regulatory compliance, and teamwork in a fast-paced on-site environment.

Responsibilities include maintaining documentation, providing courteous service to branches, and supporting team members while adhering to Reg E/D, GLBA, NPPI, and other financial

Qualifications

• High School diploma or GED required.
• For Customer Records Specialist I: 0-2 years banking/financial services experience preferred.
• For Customer Records Specialist II: 2 years banking/financial services experience preferred.

Responsibilities

• Complete lower risk and complexity account maintenance tasks within the Signature system.
• Scan, index, and maintain bank-wide documents.
• Provide prompt, efficient, and professional service to branches and departments.
• Assist other team members in non-primary duties as needed.
• Maintain knowledge of regulations (GLBA, NPPI, BSA, Reg E/D, OFAC).

Skills

Customer service

Teamwork

Communication

Education

High School diploma or GED

Tools

MS Office Suite

Job description

Job Category: Operations / Centralized Support Ops

Requisition Number: CUSTO007673

• Posted : August 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Chico, CA 95973, USA

Description

Come work for a company you could be proud to represent...and enjoy fantastic, comprehensive benefits.

The hiring range for this opportunity is $18.00 to $22.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY

The Customer Records Specialist I or II is responsible for completing customer maintenance within the Bank’s core systems which may include CIF record maintenance; Account maintenance; Death of Depositor processing; W8/W9 processing; closed account review; Address confirmation and notice review; returned mail processing and fee posting; document scanning; mobile deposit limit changes.

MAJOR RESPONSIBILITIES

• Complete lower risk and complexity account maintenance tasks within the Signature system.
• Scan, index, and maintain bank wide documents within the Bank’s imaging system.
• Provide prompt, efficient, and professional service to the branches and departments.
• Assist other team members in non-primary assigned duties whenever necessary.
• Perform other work-related duties as assigned.
• Maintains knowledge of and complies with regulations that include but are not limited to overdraft protection, Reg E, Reg D, Bank Secrecy Act (BSA), Reg CC, privacy-
• Gramm-Leach-Bliley Act (GLBA) and Non-public Personal Information (NPPI) regulations, Right to Financial Privacy Act (RFPA), identity theft red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, OFAC.

REQUIREMENTS

• Ability to work in a team environment with moderate levels of background noise.
• Ability to grasp new concepts.
• Understands Debit/Credit function or concept regarding transaction postings.
• Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor.
• Ability to follow established Policies and Procedures.
• Ability to communicate with peers in a positive, courteous manner with a genuine concern for resolving problems or concerns.
• Able to move from one task to another quickly and effectively.
• Ability to work independently with moderate supervision of daily work.
• Ability to interact and communicate with colleagues of varying levels of expertise.
• Ability to communicate business process to technical resources.
• Ability to prioritize job responsibilities.
• Demonstrates excellent Customer Service abilities.
• Demonstrates good judgment.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

• High School diploma or GED required.
• For Customer Records Specialist I: 0 - 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• For Customer Records Specialist II: 2 years of relevant experience within banking / financial services (preferred), specifically within an operational capacity.
• MS Office Suite and Windows based PC Operations.

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affiant Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.