Reg Clin Intake Spec / Mansfield Certified Admin

Hartford HealthCare; Mansfield Center (CT); On-site; USD 36,000 - 48,000; Part time

Job summary

Hartford HealthCare at Home is hiring an Intake Specialist in Mansfield Center, CT. This non-clinical, office-based role handles referrals from start to finish, verifying insurance, coordinating with physicians, and guiding patients to a smooth transition home.

The position emphasizes excellent communication, organization, and collaboration with health-care providers to ensure timely admissions while maintaining compliance and patient satisfaction.

Qualifications

• High school diploma required with healthcare admin experience preferred.
• Excellent written and verbal communication skills.
• Experience coordinating with physicians and insurance verifications.
• Ability to work independently and in a team environment.

Responsibilities

• Manage daily referrals and full intake process including insurance verification and readiness for admissions.
• Communicate with patients and families to collect information and explain next steps.
• Enter referral data accurately into the system and lead daily intake meetings.
• Maintain relationships with referral sources and coordinate with providers.
• Assist with pricing discussions with payers and ensure contract terms compliance.
• Track referral data, generate reports, and propose process improvements.

Skills

Communication skills

Administrative healthcare experience

Customer service

Independent worker

Education

High school diploma

Bachelor's degree

Job description

Location Detail: 34 Ledgebrook Dr Mansfield (10179)

Shift Detail: This position is for Friday, Saturday, Sunday

About The Role

Are you organized, detail-oriented, and great on the phone? As an Intake Specialist with Hartford HealthCare at Home, you'll be the first point of contact for patients coming into our home health and hospice services. You'll manage the full referral and intake process, from verifying insurance to coordinating with physicians, so patients can transition home smoothly. This is a non-clinical, office-based role, ideal for someone with healthcare administrative experience who enjoys building relationships and keeping things moving.

What You'll Do

• Manage daily patient referrals and the full intake process, including insurance verification, physician (MD) verification, and financial/clinical clearance
• Communicate with patients and families to gather information and explain next steps
• Accurately enter referral and patient data into our system
• Lead the daily intake meeting with the team
• Build and maintain strong relationships with current and potential referral sources
• Coordinate with multiple providers to support patient education and care planning for a smooth transition home
• Work with insurance case managers and other payers on service pricing within established guidelines
• Stay current on payer and partner contract requirements to ensure admissions meet all terms
• Track and report referral data and customer trends, and recommend process improvements

Ensure compliance with state, federal, and Joint Commission intake requirements

Qualifications

• High school diploma
• 1 year of administrative healthcare experience (an associate's degree may be accepted in place of experience)
• Strong written and verbal communication skills
• Good negotiation and customer service skills
• Ability to work independently, stay flexible, and collaborate with a team
• Appropriate certification may be required

Preferred Qualifications

• Bachelor's degree
• 1–3 years of healthcare experience, ideally in home care or hospice
• Referral or intake experience in a home health or hospice setting