Intake Specialist (Office, Referral, Documentation) - HomeCare

Hartford HealthCare; Mansfield Center (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits program

Career development opportunities

Work/life balance support

Job summary

A leading healthcare provider in Connecticut is seeking an Intake Specialist to monitor and process referrals within their comprehensive network. You will be responsible for evaluating referral documentation, entering data into systems, and ensuring HIPAA compliance. The ideal candidate should have administrative healthcare experience and a high school diploma, with a preference for a degree in Healthcare Administration. This role offers an opportunity for career growth within a supportive organization.

Qualifications

• 1 Year of Administrative Healthcare Experience required.
• 1-3 years of experience preferably in Home Care preferred.

Responsibilities

• Monitor and process incoming referrals.
• Review referral documentation for completeness and accuracy.
• Enter referral data into the Provider Link and HCHB EMR.
• Communicate across multiple referral platforms.
• Coordinate with clinical intake specialists for clearance.
• Ensure compliance with HIPAA and internal policies.

Skills

Familiarity with IRP and ERP

Knowledge of HIPAA and patient privacy regulations

Strong data entry and documentation skills

Excellent verbal and written communication

Organizational and time management skills

Ability to work in a fast‑paced, detail‑oriented environment

Collaborate effectively with teams

Prioritize tasks and manage multiple referrals simultaneously

Education

High school diploma

Bachelor’s Degree in Healthcare Administration or related field

Job description

Location Detail

34 Ledgebrook Dr Mansfield (10179)

Shift Detail

Position can be 32-40 hours, must include Saturday/Sunday

Overview

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as an Intake Specialist.

Responsibilities

• Monitor and process incoming referrals via IRP and ERP, Forcura Fax systems and community referral platforms.
• Review referral documentation for completeness, accuracy, and compliance.
• Enter referral data into the Provider Link and HCHB EMR system tools.
• Effectively communicate across multiple referral platforms and correspondence streams (email, faxing etc.).
• Effectively communicate with Business Development, Navigators and TCCs/eTCCs teams and community referral sources.
• Establish effective processes to quickly obtain timely referrals, obtain missing documentation or collaborate to obtain needed referral information.
• Coordinate with OSO clinical intake specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region level.
• Verify payer source and in‑network insurance acceptance to confirm 1st level financial clearance and referral process success.
• Maintain accurate logs and tracking systems for referral status and follow‑up.
• Ensure compliance with HIPAA and internal policies regarding patient information.
• Escalate urgent or complex referrals to appropriate clinical and operational leadership teams on both the OSO and region levels.
• Collaborate with internal departments (Authorization, Billing, scheduling) to support smooth transitions of care.

Impact

Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting referral data and key customer trends.

Qualifications

Perform other related duties as required.

Education: Requires high school diploma. Bachelor’s Degree Preferred in Healthcare Administration or related field.

Experience: 1 Year of Administrative Healthcare Experience. 1-3 years of experience preferably in Home Care preferred.

Knowledge, Skills and Ability Requirements

• Familiarity with IRP and ERP and community referral systems and workflows.
• Knowledge of HIPAA and patient privacy regulations.
• Strong data entry and documentation skills.
• Excellent verbal and written communication.
• Organizational and time management skills.
• Ability to work in a fast‑paced, detail‑oriented environment.
• Collaborate effectively with clinical and non‑clinical teams.
• Prioritize tasks and manage multiple referrals simultaneously.

Benefits

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues— we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.