Intake & Referrals Coordinator — Home Health & Hospice

Hartford HealthCare; Mansfield Center (CT); On-site; USD 28,000 - 36,000; Full time

Job summary

Hartford HealthCare at Home is seeking an Intake Specialist to be the first point of contact for patients entering our home health and hospice services. You will manage referrals and the full intake process, verify insurance, and coordinate with physicians to ensure a smooth transition home.

This non-clinical, office-based role emphasizes organization, strong communication, and teamwork. You’ll enter data accurately, lead the daily intake meeting, and collaborate with referral sources while

Qualifications

• 1 year of administrative healthcare experience (an associate's degree may be accepted in place of experience)
• Strong written and verbal communication skills
• Good negotiation and customer service skills
• Ability to work independently, stay flexible, and collaborate with a team
• Appropriate certification may be required

Responsibilities

• Manage daily referrals and full intake, including insurance verification and physician verification
• Communicate with patients and families to gather information and explain next steps
• Enter referral and patient data accurately into the system
• Lead the daily intake meeting with the team
• Build and maintain relationships with current and potential referral sources
• Coordinate with providers to support patient education and care planning for a smooth transition home
• Work with insurance case managers and other payers on service pricing within established guidelines
• Stay current on payer and partner contract requirements to ensure admissions meet all terms
• Track and report referral data and customer trends, and recommend process improvements
• Ensure compliance with state, federal, and Joint Commission intake requirements

Skills

Written and verbal communication

Negotiation

Customer service

Independent work

Team collaboration

Certification may be required

Education

High school diploma

Bachelor's degree

Job description

Hartford HealthCare at Home is seeking an Intake Specialist to be the first point of contact for patients entering our home health and hospice services. You will manage referrals and the full intake process, verify insurance, and coordinate with physicians to ensure a smooth transition home.

This non-clinical, office-based role emphasizes organization, strong communication, and teamwork. You’ll enter data accurately, lead the daily intake meeting, and collaborate with referral sources while