Reg Clin Intake Spec

Hartford HealthCare at Home; Mansfield Center (CT); On-site; USD 38,000 - 54,000; Full time

Job summary

Hartford HealthCare at Home is seeking an Intake Specialist to be the first point of contact for patients entering our home health and hospice services. You will manage referrals and intake, verify insurance, and coordinate with physicians to support a smooth transition home.

This non-clinical, office-based role suits someone with healthcare admin experience who communicates well, builds relationships, and keeps processes moving.

Qualifications

• 1 year of administrative healthcare experience (an associate's degree may be accepted in place of experience)
• Strong written and verbal communication skills
• Good negotiation and customer service skills
• Ability to work independently, stay flexible, and collaborate with a team
• Appropriate certification may be required

Responsibilities

• Manage daily patient referrals and the full intake process, including insurance verification, physician verification, and financial/clinical clearance
• Communicate with patients and families to gather information and explain next steps
• Accurately enter referral and patient data into our system
• Lead the daily intake meeting with the team
• Build and maintain strong relationships with current and potential referral sources
• Coordinate with multiple providers to support patient education and care planning for a smooth transition home
• Work with insurance case managers and other payers on service pricing within established guidelines
• Stay current on payer and partner contract requirements to ensure admissions meet all terms
• Track and report referral data and customer trends, and recommend process improvements
• Ensure compliance with state, federal, and Joint Commission intake requirements

Skills

Communication

Customer Service

Independent Work

Team Collaboration

Negotiation

Education

High School Diploma

Associate's degree accepted in place of experience

Bachelor's degree preferred

Job description

Location Detail: 34 Ledgebrook Dr Mansfield (10179)

Shift Detail: This is a replacement position

About the Role

Are you organized, detail-oriented, and great on the phone? As an Intake Specialist with Hartford HealthCare at Home, you'll be the first point of contact for patients coming into our home health and hospice services. You'll manage the full referral and intake process, from verifying insurance to coordinating with physicians, so patients can transition home smoothly. This is a non-clinical, office-based role, ideal for someone with healthcare administrative experience who enjoys building relationships and keeping things moving.

What You'll Do

• Manage daily patient referrals and the full intake process, including insurance verification, physician (MD) verification, and financial/clinical clearance
• Communicate with patients and families to gather information and explain next steps
• Accurately enter referral and patient data into our system
• Lead the daily intake meeting with the team
• Build and maintain strong relationships with current and potential referral sources
• Coordinate with multiple providers to support patient education and care planning for a smooth transition home
• Work with insurance case managers and other payers on service pricing within established guidelines
• Stay current on payer and partner contract requirements to ensure admissions meet all terms
• Track and report referral data and customer trends, and recommend process improvements

Ensure compliance with state, federal, and Joint Commission intake requirements

Qualifications

High school diploma

• 1 year of administrative healthcare experience (an associate's degree may be accepted in place of experience)
• Strong written and verbal communication skills
• Good negotiation and customer service skills
• Ability to work independently, stay flexible, and collaborate with a team
• Appropriate certification may be required

Preferred Qualifications

• Bachelor's degree
• 1-3 years of healthcare experience, ideally in home care or hospice
• Referral or intake experience in a home health or hospice setting