Refunds Analyst - Credit Balances (Healthcare)

Atlantic Region CBO; Richmond (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

Atlantic Region CBO is seeking a dynamic Refunds Analyst - Overpayments to research and resolve credit balances for patients and third-party payers. The role focuses on timely resolutions, documenting actions, and interacting with insurance and patients within a healthcare finance environment.

Responsibilities include reviewing daily worklists, posting adjustments when needed, and escalating complex issues to management while ensuring regulatory compliance related to credit balances.

Qualifications

• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer-focused for internal and external customers.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Review daily worklist and research assigned credit balances including pen accounts and correctly posted contractual allowances.
• Complete forms and assemble information to clear credit balance from AR.
• Review correspondences to resolve insurance requests.
• Document all actions in the Patient Accounting system notes.

Skills

Microsoft Office

Excel

Word

Outlook

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Associates degree

Job description

Atlantic Region CBO is seeking a dynamic Refunds Analyst - Overpayments to research and resolve credit balances for patients and third-party payers. The role focuses on timely resolutions, documenting actions, and interacting with insurance and patients within a healthcare finance environment.

Responsibilities include reviewing daily worklists, posting adjustments when needed, and escalating complex issues to management while ensuring regulatory compliance related to credit balances.