Refunds Analyst - Overpayments

Universal Health Services; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Plans

401(k) match

SoFi student loan program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services is seeking a Refunds Analyst - Overpayments for the Atlantic Region Central Billing Office. The role focuses on researching and resolving credit balances from patient and third-party payers, while supporting timely refunds and ensuring accurate documentation in the Patient Accounting system.

The position requires strong attention to detail, excellent communication skills, and proficiency with Microsoft Office tools.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.

Responsibilities

• Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.
• Completes necessary forms and assembles information correctly to clear credit balance from A/R.
• Review correspondences to resolve insurance request
• Documents all actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner
• Posts allowed adjustments as needed to assigned accounts.
• Directs any problems with accounts or where additional intervention is needed management for resolution.
• Understands regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma

Associates degree or higher preferred

Tools

Excel

Word

Outlook

Patient Accounting System

Job description

Responsibilities

Atlantic Region CBO:

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Atlantic Region CBO is seeking a dynamic and talented Refunds Analyst - Overpayments.

The Refund Analyst is responsible for the accurate and timely research and resolution of credit balances including third party and patient telephone inquiries.

Key Responsibilities include:

• Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.
• Completes necessary forms and assembles information correctly to clear credit balance from A/R.
• Review correspondences to resolve insurance request
• Documents all actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner
• Posts allowed adjustments as needed to assigned accounts.
• Directs any problems with accounts or where additional intervention is needed management for resolution.
• Understands regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

From Fortune, 2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Position Requirements:

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.
• Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.