Refunds Analyst (Overpayments) – Healthcare Billing

Universal Health Services, Inc.; Richmond (VA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

Medical, Dental, Vision and Pharmacy

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Benefits information on website

Job summary

Universal Health Services, Inc. is seeking a Refunds Analyst - Overpayments for the Atlantic Region CBO. You will research and resolve credit balances for patient and third‑party payers, handling inquiries and documenting actions in the Patient Accounting system.

The role supports timely refunds, ensures accuracy, posts adjustments when needed, and communicates with management for complex issues, contributing to compliant, efficient accounts receivable operations.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.
• Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

Responsibilities

• Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.
• Completes necessary forms and assembles information correctly to clear credit balance from A/R.
• Review correspondences to resolve insurance request.
• Documents all actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner.
• Posts allowed adjustments as needed to assigned accounts.
• Directs any problems with accounts or where additional intervention is needed management for resolution.
• Understands regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Skills

Microsoft Office

Communication skills

Attention to detail

Multi-tasking

Customer service

Education

High school diploma

Associates degree preferred

Tools

Excel

Word

Outlook

Job description

Universal Health Services, Inc. is seeking a Refunds Analyst - Overpayments for the Atlantic Region CBO. You will research and resolve credit balances for patient and third‑party payers, handling inquiries and documenting actions in the Patient Accounting system.

The role supports timely refunds, ensures accuracy, posts adjustments when needed, and communicates with management for complex issues, contributing to compliant, efficient accounts receivable operations.