Refugee Welcome Center Intake & Programs Assistant

Church World Service; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (18 days)

Holidays (14)

Sick Days (12)

Life Insurance

Disability Insurance

EAP

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service seeks a motivated Reception Intake and Program Assistant to support the Welcome Center for refugees and asylum seekers. The role greets clients, conducts intake, screens for eligible services, and coordinates referrals with internal teams.

The position also assists with case management coordination, data entry, and administrative tasks while maintaining confidentiality and program compliance.

Qualifications

• Associate’s degree or 2 years of related experience in customer service.
• Fluency in English is required.
• Excellent communication and phone skills are essential.
• Ability to work in a multi-cultural environment.

Responsibilities

• Greet and assist individuals contacting the CWS office; oversee reception area and provide support to individuals seeking services.
• Respond to phone calls, emails, and inquiries; route and elevate questions as appropriate.
• Conduct initial screening of potential clients and complete intake paperwork.
• Complete Needs Assessments to determine client needs and vulnerabilities; provide referrals.
• Participate in case coordination meetings with immigration and case management teams.
• Assist with booking immigration consultations and scheduling client appointments.
• Maintain a log of client services and document interactions for monthly reports.
• Assist staff with data entry and maintain confidentiality and compliance.

Skills

Customer service

Communication

Phone skills

English fluency

Multicultural sensitivity

Education

Associate’s degree or 2 years experience

Tools

MS Office Suite

Job description

Church World Service seeks a motivated Reception Intake and Program Assistant to support the Welcome Center for refugees and asylum seekers. The role greets clients, conducts intake, screens for eligible services, and coordinates referrals with internal teams.

The position also assists with case management coordination, data entry, and administrative tasks while maintaining confidentiality and program compliance.