Reception & Intake Programs Assistant

CWS Burlington; Houston, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays (14 official)

Sick Days Off (12)

Life Insurance and AD&D

Disability Insurance (Long/Short Term)

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Job summary

CWS Burlington is seeking a Reception Intake and Program Assistant to support our Welcome Center for refugees and asylum seekers. You will greet clients at the front desk, provide initial assistance, screen for eligible services, and connect them with the appropriate CWS teams.

You will also assist the case management staff with coordinating services and completing paperwork. The role requires strong English communication, MS Office proficiency, and the ability to work in a multicultural

Qualifications

• Associate’s degree or 2 years of related customer service experience.
• Minimum 2 years of work experience.
• Fluency in English required.
• Proficiency with MS Office and internet applications.
• Strong communication and phone skills.
• Ability to work in a multicultural environment.

Responsibilities

• Greet and assist individuals contacting the CWS office; Oversee reception area and provide support to individuals seeking services at CWS.
• Respond to phone calls, emails, and inquiries coming into the office. Route and elevate questions, as appropriate.
• Conduct initial screening of potential clients and complete appropriate intake paperwork.
• Complete Needs Assessments to determine client needs and vulnerabilities. Identify and address safety and protection concerns. Provide referrals, internally and externally, as appropriate.
• Participate in case coordination meetings and collaborate with CWS immigration and case management teams.
• Assist with booking immigration consultations and scheduling client appointments.
• Maintain a log of client services and track activities and services for reporting purposes. Document client interactions and complete monthly written reports. Assist staff attorneys, paralegals, and case managers with data entry. Maintain the highest standards of confidentiality and program compliance.
• Accept and distribute supplies, mail and packages. Maintain postage machine and copier.
• Assist with meeting set up, coffee and snacks, as needed.
• Participate in all CWS trainings and activities.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Communication skills

Multicultural environment

Education

Associate's degree or 2 years experience

Tools

MS Office Suite

Job description

CWS Burlington is seeking a Reception Intake and Program Assistant to support our Welcome Center for refugees and asylum seekers. You will greet clients at the front desk, provide initial assistance, screen for eligible services, and connect them with the appropriate CWS teams.

You will also assist the case management staff with coordinating services and completing paperwork. The role requires strong English communication, MS Office proficiency, and the ability to work in a multicultural