Refugee Services: Intensive Case Manager

Global Roles; Silver Spring, Northern (MD, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Global Roles is seeking an Intensive Case Management (ICM) Caseworker to provide strengths-based, client-centered case management for vulnerable refugee populations. You will develop individualized service plans, help clients navigate healthcare and social services, and maintain thorough documentation in ETO.

Responsibilities include intake assessments, SMART self-sufficiency plans, progress evaluations, community outreach, and coordination with refugee and health coordinators.

Qualifications

• Bachelor’s degree in social work, public health, or related field preferred.
• Minimum 1–2 years of case management experience with similar populations and/or client needs required.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Master of Social Work or equivalent degree preferred.
• At least one year’s experience working with Preferred Communities/Intensive Case Management programs preferred.
• Direct experience navigating benefit systems such as Medicaid, SNAP, and TCA preferred.
• Proficiency in Arabic, French, Spanish, Dari preferred.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine progress toward goals and identify new needs.
• Assist clients in navigating healthcare and social service systems, including applying for benefits and scheduling appointments.
• Conduct community outreach and maintain a network of service providers.
• Maintain relationships with local/state refugee coordinators and health coordinators.
• Provide clients with orientation on topics like women’s health, transportation, and healthcare navigation.
• Respond to client crises with supervisor guidance as needed.
• Assist clients with requesting financial assistance and track it in case files.
• Maintain up-to-date documentation in client files; record services in ETO database.
• Attend trainings and meetings at local/national levels.
• May train and lead volunteers and interns.
• Other duties as assigned.

Skills

Case Management

Client Needs Assessment

Relationship Building

Diplomacy

Networking

Multicultural Communication

Problem Solving

Time Management

Attention to Detail

MS Word

MS Excel

Microsoft Outlook

Data Entry

Research

Benefit Systems Navigation

Medicaid Knowledge

SNAP Knowledge

TCA Knowledge

Service Plan Development

Documentation

Social Service System Navigation

Education

Bachelor’s degree in social work, public health, or related field

Master of Social Work or equivalent degree

Tools

MS Word

MS Excel

Microsoft Outlook

Job description

Global Roles is seeking an Intensive Case Management (ICM) Caseworker to provide strengths-based, client-centered case management for vulnerable refugee populations. You will develop individualized service plans, help clients navigate healthcare and social services, and maintain thorough documentation in ETO.

Responsibilities include intake assessments, SMART self-sufficiency plans, progress evaluations, community outreach, and coordination with refugee and health coordinators.