ICM Caseworker

Global Roles; Silver Spring, Northern (MD, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Global Roles is seeking an Intensive Case Management (ICM) Caseworker to provide strengths-based, client-centered case management for vulnerable refugee populations. You will develop individualized service plans, help clients navigate healthcare and social services, and maintain thorough documentation in ETO.

Responsibilities include intake assessments, SMART self-sufficiency plans, progress evaluations, community outreach, and coordination with refugee and health coordinators.

Qualifications

• Bachelor’s degree in social work, public health, or related field preferred.
• Minimum 1–2 years of case management experience with similar populations and/or client needs required.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Master of Social Work or equivalent degree preferred.
• At least one year’s experience working with Preferred Communities/Intensive Case Management programs preferred.
• Direct experience navigating benefit systems such as Medicaid, SNAP, and TCA preferred.
• Proficiency in Arabic, French, Spanish, Dari preferred.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine progress toward goals and identify new needs.
• Assist clients in navigating healthcare and social service systems, including applying for benefits and scheduling appointments.
• Conduct community outreach and maintain a network of service providers.
• Maintain relationships with local/state refugee coordinators and health coordinators.
• Provide clients with orientation on topics like women’s health, transportation, and healthcare navigation.
• Respond to client crises with supervisor guidance as needed.
• Assist clients with requesting financial assistance and track it in case files.
• Maintain up-to-date documentation in client files; record services in ETO database.
• Attend trainings and meetings at local/national levels.
• May train and lead volunteers and interns.
• Other duties as assigned.

Skills

Case Management

Client Needs Assessment

Relationship Building

Diplomacy

Networking

Multicultural Communication

Problem Solving

Time Management

Attention to Detail

MS Word

MS Excel

Microsoft Outlook

Data Entry

Research

Benefit Systems Navigation

Medicaid Knowledge

SNAP Knowledge

TCA Knowledge

Service Plan Development

Documentation

Social Service System Navigation

Education

Bachelor’s degree in social work, public health, or related field

Master of Social Work or equivalent degree

Tools

MS Word

MS Excel

Microsoft Outlook

Job description

The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management to vulnerable refugee populations, addressing barriers to safety and wellness. The role involves developing individualized service plans, assisting clients in navigating healthcare and social services, and maintaining documentation of services provided.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, public health, or related field of study preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Master of Social Work or equivalent degree preferred.
• At least one year’s experience working with Preferred Communities/Intensive Case Management programs preferred.
• Direct experience navigating benefit systems such as Medicaid, SNAP, and TCA preferred.
• Proficiency in Arabic, French, Spanish, Dari preferred.

Skills

• Case Management
• Client Needs Assessment
• Relationship Building
• Diplomacy
• Networking
• Multicultural Communication
• Problem Solving
• Time Management
• Attention to Detail
• MS Word
• MS Excel
• Microsoft Outlook
• Data Entry
• Research
• Benefit Systems Navigation
• Medicaid Knowledge
• SNAP Knowledge
• TCA Knowledge
• Service Plan Development
• Documentation
• Social Service System Navigation

Languages

English