Refugee Services Case Aide - Bilingual Admin Support

Church World Service, Inc.; Tampa (FL); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays and Sick Days

Life Insurance

EAP

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service, Inc. in Tampa, FL seeks a Case Aide to support case managers and the supervision with administrative tasks under program guidelines.

You will maintain case files, perform data entry, connect clients with in-house and external services, and help prepare monthly reports. Fluency in English, strong communication, and proficiency with Microsoft Office are required. Travel and flexible hours may be necessary.

Qualifications

• Education: Associate degree or relevant experience.
• Two years of administrative and/or case management experience.
• Strong communication skills with fluency in English (written and spoken).
• Proficiency with Microsoft Office and experience with case management databases.
• Excellent organizational skills and attention to detail.
• Cultural competency and ability to work with diverse populations.
• Driver’s license and proof of insurance.

Responsibilities

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Maintain up-to-date case files and client records.
• Provide administrative support to case management team (data entry, filing, document prep).
• Connect clients with in-house support and referrals to external providers.
• Prepare and document monthly reports, tracking, and financial logs as required.
• Document all services in clients’ case notes and records.
• Work varied hours, including occasional night and weekend work; travel is required.

Skills

Strong Communication Skills

English Proficiency

Data Entry

Organizational Skills

Attention to Detail

Cultural Competency

Time Management

Education

Associate degree or relevant experience

Tools

Microsoft Office

Case management databases

Job description

Church World Service, Inc. in Tampa, FL seeks a Case Aide to support case managers and the supervision with administrative tasks under program guidelines.

You will maintain case files, perform data entry, connect clients with in-house and external services, and help prepare monthly reports. Fluency in English, strong communication, and proficiency with Microsoft Office are required. Travel and flexible hours may be necessary.