Case Aide

Church World Service, Inc.; Tampa (FL); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Holidays and Sick Days

Life Insurance

EAP

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service, Inc. in Tampa, FL seeks a Case Aide to support case managers and the supervision with administrative tasks under program guidelines.

You will maintain case files, perform data entry, connect clients with in-house and external services, and help prepare monthly reports. Fluency in English, strong communication, and proficiency with Microsoft Office are required. Travel and flexible hours may be necessary.

Qualifications

• Education: Associate degree or relevant experience.
• Two years of administrative and/or case management experience.
• Strong communication skills with fluency in English (written and spoken).
• Proficiency with Microsoft Office and experience with case management databases.
• Excellent organizational skills and attention to detail.
• Cultural competency and ability to work with diverse populations.
• Driver’s license and proof of insurance.

Responsibilities

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Maintain up-to-date case files and client records.
• Provide administrative support to case management team (data entry, filing, document prep).
• Connect clients with in-house support and referrals to external providers.
• Prepare and document monthly reports, tracking, and financial logs as required.
• Document all services in clients’ case notes and records.
• Work varied hours, including occasional night and weekend work; travel is required.

Skills

Strong Communication Skills

English Proficiency

Data Entry

Organizational Skills

Attention to Detail

Cultural Competency

Time Management

Education

Associate degree or relevant experience

Tools

Microsoft Office

Case management databases

Job description

Overview

Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The case aide is responsible for assisting case managers and the supervisor with any administrative tasks required under program guidelines.

Responsibilities

General Position Responsibilities:

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Assist case manager to maintain up-to-date case files and client records
• Provide administrative support to case management team such as data entry, filing, and document preparation
• Connect clients with in-house support and provide referrals to external service providers.
• Assists case manager and supervisor to prepare and document monthly reports/tracking/financial logs and documents as required.
• Assists the case manager and supervisor with projects as needed.
• Documents all services in clients’ case notes.
• Records all financial transactions in clients’ financial tracking logs.
• Assists in any additional duties assigned.
• Works varied hours, including occasional night and weekend work.
• The position requires reference checks, background and motor vehicle background
• Travel is required
• Must be over 21 years of age.

Position Specific Responsibilities & Skills:

• Support successful resettlement of refugees. This may include possible evening airport pickups for newly arriving refugees, transportation to appointments, housing set ups, and home visits, among others.
• Fluency in refugee language (Spanish).
• Provide interpretation and translation services to clients.
• Conduct intakes and provide orientation to program.

Qualifications

Education/Experience:

Education:

Associate’s degree or relevant experience

Experience:

Two years of administrative and/or case management experience required.

Required Skills:

Strong Communication Skills

Language fluency in written and spoken English is required.

Superior written and verbal communication skills.

Technical Proficiency

Proficiency with Microsoft Office.

Experience working with case management or other relevant databases a must.

Organizational Skills

The ability to multi-task, prioritize projects, and maintain accurate records.

Attention to Detail

Accuracy with data entry and documentation is essential.

Cultural Competency

Ability to work effectively with individuals from diverse backgrounds and cultures.

Driver’s License/Proof of Insurance

Benefits

BenefitsCWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts