Case Assistant

CWS Durham; Tampa, Northern (FL, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

403 (b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off (18 Paid Days Off; 24</p

12 Sick Days Off (Accrued monthly)

14 Official Holidays

Life Insurance and AD&D

Long Term and Short-Term Disability

Employee Assistance Program (EAP)

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service, Inc. in Tampa, FL is seeking a Case Assistant to support case managers and the supervisor with administrative tasks in our office.

You will help ensure timely delivery of services, maintain up‑to‑date client files, perform data entry, and prepare reports and documents. Ideal candidates have an Associate’s degree or relevant experience, at least two years in administrative/case management roles, strong English communication, and proficiency with Microsoft Office; willingness

Qualifications

• Associate’s degree or relevant experience required.
• Two years of administrative and/or case management experience required.
• Strong written and verbal English communication skills.

Responsibilities

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Assist case manager to maintain up-to-date case files and client records.
• Provide administrative support to case management team such as data entry, filing, and document preparation.
• Connect clients with in-house support and provide referrals to external service providers.
• Assist in preparing and documenting monthly reports/tracking/financial logs and documents.

Skills

Strong communication skills

English fluency

Microsoft Office

Case management databases

Organizational skills

Attention to detail

Cultural competency

Driver's license

Education

Associate’s degree or relevant experience

Tools

Microsoft Office

Case management databases

Job description

Overview

Church World Service, Inc. (“CWS”) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Case Assistant is responsible for assisting case managers and the supervisor with any administrative tasks required under program guidelines.

Responsibilities

General Position Responsibilities:

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Assist case manager to maintain up-to-date case files and client records
• Provide administrative support to case management team such as data entry, filing, and document preparation
• Connect clients with in-house support and provide referrals to external service providers.
• Assists case manager and supervisor to prepare and document monthly reports/tracking/financial logs and documents as required.
• Assists the case manager and supervisor with projects as needed.
• Documents all services in clients’ case notes.
• Records all financial transactions in clients’ financial tracking logs.Assists in any additional duties assigned.
• Works varied hours, including occasional night and weekend work.
• The position requires reference checks, background and motor vehicle background
• Travel is required
• Must be over 21 years of age.

Position Specific Responsibilities & Skills:

• Support successful resettlement of refugees. This may include possible evening airport pickups for newly arriving refugees, transportation to appointments, housing set ups, and home visits, among others.
• Fluency in refugee language (Spanish).
• Provide interpretation and translation services to clients.
• Conduct intakes and provide orientation to program.

Qualifications

Education/Experience:

Education:

Associate’s degree or relevant experience

Experience:

Two years of administrative and/or case management experience required.

Required Skills:

Strong Communication Skills

Language fluency in written and spoken English is required.

Superior written and verbal communication skills.

Technical Proficiency

Proficiency with Microsoft Office.

Experience working with case management or other relevant databases a must.

Organizational Skills

The ability to multi-task, prioritize projects, and maintain accurate records.

Attention to Detail

Accuracy with data entry and documentation is essential.

Cultural Competency

Ability to work effectively with individuals from diverse backgrounds and cultures.

Driver’s License/Proof of Insurance

Benefits

BenefitsCWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts