Bilingual Case Assistant — Refugee Support & Admin

Church World Service; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Medical, Dental and Vision Insurance

Paid Time Off

Official Holidays

Sick Days Off

Life Insurance

Disability Insurance

Employee Assistance Program

Health Savings Account

Flexible Spending Accounts

Job summary

Church World Service in Tampa is seeking a Case Assistant to support case managers with administrative tasks and client services. You will maintain case files, perform data entry, and coordinate referrals to internal and external resources.

The role requires strong communication, attention to detail, and experience with office software; a driver’s license and ability to travel are expected.

Qualifications

• Associate’s degree or relevant experience.
• Two years of administrative and/or case management experience.
• Proficiency with Microsoft Office and case management databases.
• Excellent written and verbal communication in English.
• Ability to multi-task and maintain accurate records.
• Must have a valid Driver’s License/Proof of Insurance.
• Cultural competency to work with diverse populations.

Responsibilities

• Assist case manager and supervisor to ensure timely delivery of services and client support.
• Maintain up-to-date case files and client records.
• Provide administrative support including data entry, filing, and document preparation.
• Connect clients with in-house support and provide referrals to external service providers.
• Prepare and document monthly reports/tracking/financial logs as required.
• Travel may be required; travel and occasional night/weekend shifts as needed.
• Document all services in clients’ case notes.
• Record all financial transactions in clients’ financial tracking logs.

Skills

Strong communication

English fluency

Attention to detail

Organizational skills

Cultural competency

Driver’s license

Education

Associate’s degree or relevant experience

Tools

Microsoft Office

Job description

Church World Service in Tampa is seeking a Case Assistant to support case managers with administrative tasks and client services. You will maintain case files, perform data entry, and coordinate referrals to internal and external resources.

The role requires strong communication, attention to detail, and experience with office software; a driver’s license and ability to travel are expected.