Refugee CRC Case Aide: Housing & Employment Support

Catholic Charities; Des Moines (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

35-hour workweek

Generous vacation and sick pay

14 paid holidays

Paid Parental Leave

Tuition Reimbursement

Comprehensive benefits

Job summary

Catholic Charities in Des Moines seeks a Case Aide to support refugee-focused services within the Community Resource Coordination (CRC) program, under the PIR contract. This role handles clerical tasks, case file setup, scanning, and filing to aid CRC staff in client arrival support, employment assistance, and housing coordination.

The position emphasizes accuracy, data entry, confidentiality, and teamwork.

Qualifications

• High school diploma or equivalent; 3–6 months related experience or training.
• Strong organizational skills and accuracy in handling documents.
• Confidentiality and discretion with sensitive information.
• Proficiency with Microsoft Office and data entry systems.
• Ability to quickly learn new software and adapt to changing tasks.

Responsibilities

• Process client mail daily by copying important documents and recording key information in electronic case files.
• Organize documentation for all contracted interpreters as necessary.
• Update client information in web-based databases.
• Conduct outreach to landlords in and around the Des Moines metro area to establish housing opportunities.
• Coordinate housing-related activities and assist with utilities setup for clients.
• Assist clients with resumes, interviewing skills, and transportation orientation.
• Network with resettlement and community partners to support client self-sufficiency.
• Request rent checks and assist with lease signings as needed.
• Create electronic case files for all PIR clients and support CRC team during peak periods.
• Attend meetings and coordinate activities for client services.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Confidentiality

Independent worker

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Web-based databases

Data entry systems

Job description

Catholic Charities in Des Moines seeks a Case Aide to support refugee-focused services within the Community Resource Coordination (CRC) program, under the PIR contract. This role handles clerical tasks, case file setup, scanning, and filing to aid CRC staff in client arrival support, employment assistance, and housing coordination.

The position emphasizes accuracy, data entry, confidentiality, and teamwork.