CRC Program Aide — Refugee Services & Housing Support

CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC; Des Moines (IA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

35-hour workweek

Generous vacation and sick pay

14 paid holidays

Paid Parental Leave

Tuition Reimbursement

Comprehensive benefits including Med/D

Dental, Vision

Flexible Spending Plans

Employer-paid Life Insurance and LTD

403(b) retirement plan with employer匹

Job summary

Catholic Charities in Des Moines, IA is seeking a Case Aide to support refugee-focused services within the Community Resource Coordination program. This role handles clerical tasks, case file setup, scanning, filing, and supports client arrival, housing, and employment assistance under PIR.

Reporting to the CRC Program Manager, you will organize documentation, coordinate housing partnerships, help with utilities, and assist with resume building and public transportation orientation, while

Qualifications

• High school diploma or equivalent and 3–6 months related experience or training.
• Familiarity with data entry and document management systems.
• Understanding of the refugee resettlement process is preferred.
• Excellent organizational skills and ability to multi-task.
• Strong attention to detail and accuracy in handling documents.
• Effective written and verbal communication; able to maintain confidentiality.
• Ability to work independently and as part of a team.

Responsibilities

• Process client mail daily, copy documents, and record information in electronic files.
• Organize documentation for interpreters, and update client data in databases.
• Coordinate housing-related activities with landlords and partners; assist with utilities.
• Assist clients with resumes, job search skills, and transportation orientation.
• Network with agencies and organizations to support client self-sufficiency.
• Support other CRC staff and handle urgent tasks during high arrival periods.

Skills

Data entry

Microsoft Office

Documentation management

Communication skills

Confidentiality

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Web-based databases

Microsoft Office Suite

Job description

Catholic Charities in Des Moines, IA is seeking a Case Aide to support refugee-focused services within the Community Resource Coordination program. This role handles clerical tasks, case file setup, scanning, filing, and supports client arrival, housing, and employment assistance under PIR.

Reporting to the CRC Program Manager, you will organize documentation, coordinate housing partnerships, help with utilities, and assist with resume building and public transportation orientation, while