Refrigerated Freight Broker | WFO or WFH

Cloudstaff Pty; Arkansas; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Cloudstaff is seeking a Refrigerated Freight Broker (Cradle to Grave) to own the entire process from initial customer contact to final delivery and payment. This is a remote, full-time role operating on U.S. Central time, with nearshore collaboration.

You will sell, book, cover, track, and close refrigerated truckloads end-to-end, owning both customer and carrier relationships, backed by an asset-based reefer fleet and experienced operations team.

Qualifications

• 2+ years as a full-desk (cradle to grave) freight broker, with refrigerated truckload as main mode.
• Track record of winning and keeping shippers, not only covering loads.
• Familiarity with reefer operations: set points, continuous vs. cycle, pre-cooling, pulp temperatures.
• Proficient with DAT, Truckstop, or similar load boards and a TMS.

Responsibilities

• Prospect and win refrigerated shippers: food and beverage producers, produce, protein, dairy, frozen, and CPG.
• Quote spot and contract reefer freight with margin discipline.
• Own customer communication from tender to delivery, including temperature requirements, appointments, and updates.
• Grow wallet share with existing accounts and build a repeatable book of lanes.
• Source and negotiate reefer capacity through load boards, carrier outreach, and your own network.
• Vet carriers for authority, insurance, safety, and reefer equipment condition.
• Build a core carrier base on recurring lanes and keep it loyal.
• Build loads in the TMS and send rate confirmations.
• Track every load to delivery, including reefer temperature settings, continuous or cycle mode, and pulp checks where required.
• Handle exceptions quickly: late trucks, temperature excursions, rejections, detention, lumper, and TONU.
• Manage claims, OS&D, and rejected loads with the customer and carrier.
• Collect PODs and temperature download records, and get invoicing out the same day.
• Hit weekly targets for loads, gross margin, and new customers.
• Report weekly results in the sales scorecard.

Skills

Full-desk freight broker

Refrigerated freight

Carrier negotiation

Fluent English

Spanish fluency

Tools

DAT

Truckstop

load boards

TMS

Job description

We are hiring a full-desk refrigerated freight broker who owns every load from the customer's first call to final delivery and payment. This is a remote position working U.S. Central time, open to candidates through nearshore partners.

ABOUT THE COMPANY

The company is an asset-based carrier headquartered in Arkansas, just outside Memphis. It operates specialized heavy-haul and over-dimensional freight across the U.S., along with a dedicated refrigerated fleet for food and temperature-sensitive shippers.

Its brokerage and managed transportation division is growing quickly, and refrigerated brokerage is a priority line for 2027.

THE ROLE

Title: Refrigerated Freight Broker (Cradle to Grave)
Division: Brokerage
Reports to: VP of Refrigerated Services
Location: Remote, nearshore; U.S. Central time business hours
Type: Full-time
Start: Immediately

You will sell, book, cover, track, and close refrigerated truckloads end to end. You own the customer relationship and the carrier relationship on every load, with an asset-based reefer fleet and an experienced operations team behind you.

WHAT YOU'LL DO

Customer Side

• Prospect and win refrigerated shippers: food and beverage producers, produce, protein, dairy, frozen, and CPG.
• Quote spot and contract reefer freight with margin discipline.
• Own customer communication from tender to delivery, including temperature requirements, appointments, and updates.
• Grow wallet share with existing accounts and build a repeatable book of lanes.

Carrier Side

• Source and negotiate reefer capacity through load boards, carrier outreach, and your own network.
• Vet carriers for authority, insurance, safety, and reefer equipment condition.
• Build a core carrier base on recurring lanes and keep it loyal.

Load Execution

• Build loads in the TMS and send rate confirmations.
• Track every load to delivery, including reefer temperature settings, continuous or cycle mode, and pulp checks where required.
• Handle exceptions quickly: late trucks, temperature excursions, rejections, detention, lumper, and TONU.
• Manage claims, OS&D, and rejected loads with the customer and carrier.

Close Out

• Collect PODs and temperature download records, and get invoicing out the same day.
• Hit weekly targets for loads, gross margin, and new customers.
• Report weekly results in the sales scorecard.

• 2+ years as a full-desk (cradle to grave) freight broker, with refrigerated truckload as your main mode.
• A track record of winning and keeping shippers, not only covering loads.
• Working knowledge of reefer operations: set points, continuous vs. cycle, pre-cooling, pulp temperatures, and FSMA sanitary transport basics.
• Comfort with DAT, Truckstop, or similar load boards, and a TMS.
• Strong carrier negotiation and vetting skills, including fraud and double-brokering awareness.
• Fluent professional English, spoken and written, for daily calls with U.S. shippers and carriers.
• Reliable high-speed internet, a quiet workspace, and availability during U.S. Central business hours.
• Nice to HaveAn existing reefer carrier network or customer relationships in the Southeast, Midwest, or Texas.
• Produce or protein experience, including USDA and seasonal freight.
• Spanish fluency for cross-border or Spanish-speaking carriers.
• Experience with a U.S. brokerage such as C.H. Robinson, TQL, Allen Lund, Coyote, or similar.