Refill Specialist - Patient Care Coordinator, Primary Care

DMC Primary Care; Derry (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

DMC Primary Care is seeking a personable Refill Specialist to join our team in Derry, NH. This full‑time role supports clinical staff by reviewing medication refill requests and ensuring guidelines are met in a fast-paced, patient‑centric environment.

You will handle refills via phone, e‑prescribe, patient portal, or mail while maintaining HIPAA confidentiality and accuracy in the EMR. A patient‑facing role requires strong communication and organizational skills to meet deadlines and support

Qualifications

• Must have strong customer service orientation.
• Able to follow oral and written instructions precisely.
• Excellent interpersonal and communication skills.

Responsibilities

• Review refill requests and ensure adherence to medication protocols.
• Process refills from multiple sources: phone line, e-prescribe, portal, mail, fax.
• Apply clinical knowledge to refill decisions per guidelines.
• Calculate refill timing before provider authorization.
• Authorize refills and relay to pharmacy with proper documentation.
• Update EMR with refill information and changes.
• Manage refills promptly within designated timeframes.

Skills

Customer service

Communication

Detail oriented

Time management

HIPAA confidentiality

Education

High school diploma or GED

Pharmacy Technician or MA/LNA cert preferred

Job description

DMC Primary Care is seeking a personable Refill Specialist to join our team in Derry, NH. This full‑time role supports clinical staff by reviewing medication refill requests and ensuring guidelines are met in a fast-paced, patient‑centric environment.

You will handle refills via phone, e‑prescribe, patient portal, or mail while maintaining HIPAA confidentiality and accuracy in the EMR. A patient‑facing role requires strong communication and organizational skills to meet deadlines and support