Patient Experience Front Desk Specialist

ConvenientMD LLC; Manchester (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Short-term disability

401k matching

Pet insurance (optional)

Job summary

ConvenientMD in Manchester, NH is seeking a Medical Receptionist to welcome patients, manage check-in/check-out, and support clinic operations. You will educate patients about value-based care goals, handle calls, scheduling, and EMR documentation while maintaining a high standard of hospitality.

The role emphasizes teamwork, HIPAA compliance, and outstanding organizational skills in a fast-paced primary care setting with opportunities for growth and benefits.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator, written and verbal.
• Detail oriented with strong organizational skills.
• Compassionate and patient-focused with professional demeanor.
• Technically proficient with Microsoft Office tools.
• Effective communicator and cross-collaborator with team members.

Responsibilities

• Create a warm, welcoming patient experience at check-in and check-out.
• Educate patients on programs and value-based care goals.
• Handle primary phone support, scheduling, and message tracking in the EMR.
• Conduct periodic patient satisfaction outreach and document interactions.
• Collaborate with MAs, Care Navigators and clinic staff for coverage.

Skills

Patient communication

HIPAA knowledge

Organizational skills

Teamwork

Problem solving

Detail oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ConvenientMD in Manchester, NH is seeking a Medical Receptionist to welcome patients, manage check-in/check-out, and support clinic operations. You will educate patients about value-based care goals, handle calls, scheduling, and EMR documentation while maintaining a high standard of hospitality.

The role emphasizes teamwork, HIPAA compliance, and outstanding organizational skills in a fast-paced primary care setting with opportunities for growth and benefits.